Your Smile Family Dentistry in Snellville | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

The dentist and his assistant were great. My only and main complaint is the administrative staff. I went to the facility on 3 different occasions and there were 3 different people at the front desk each time. When I had asked about the previous greeter, I was told that she was no longer working there. Don’t get me wrong, I totally understand that people quit and/or get dismissed. But 3 people in a matter of a couple of months? I’m a firm believer that if a company cannot keep any staff around for too long, then there is something wrong with the management of the company.

Anywho, I provided them with my health insurance information on my first visit, but they somehow managed to loose that information. It wasn’t until after my 3rd visit that I got a bill from the facility at my residence. This was a little concerning to me because, as stated previously, I had already given them my insurance information. I called my insurance company to find out why they haven’t made the payments yet. Turns out, the dentist’s office never bothered to forward the information along to my insurance! I’m not exactly sure how that “slipped by” but needless to say it was very concerning. To make a long story short: great dentist, disorganized and rude staff. I will no longer be using their services.

Had an appointment today at 4pm. Two other people came in that the front desk staff knew well. They ended up letting those two ppl that came behind me go in front. Keep in mind my appt was at 4 pm. I sat in the waiting area for an hour. I got up to ask why did they go in front of me. They made up an excuse that they were seeing a different hygienist and my hygienist was behind. That ‘s bull….no way in the world I should have sat there that long. Especially when you allowed a new patient go in front of me. I over heard one of the workers say to move her friend up because he had something to do. I will never go back to this place again. After talking to the lilttle man manager he just simply took up for the front desk and asked me did I still want to wait. I got up and told him no, and his response was just “Ok”. So unprofessional and don’t care about the patients. I really would like to give 0 stars. You try support black businesses but this is what you get every time. I am done with this office this was not the first time they did something stupid.

I never write online reviews, however after my latest experience with this dental office, I decided to write one instead of cussing and complaining. The front office staff is very unprofessional and have no idea what is going on. I have been going to the office for approximately one year. I just received a bill in the mail for several hundred dollars from services rendered last June! I immediately called to find out the nature of the bill and was told someone would call me back. Three weeks go by and I call to follow up with them on the same bill. I ask to speak with the office manager. Oh that person does not exist. Yea sure you can help me Ms Receptionist who did not make sure I was called back last time. In the end, I take full responsibility for me not knowing my insurance waiting period but to bill me one year later?? This could’ve been paid and handled months ago. Who is running this circus??