Hamouri Cosmetic & Family Dentistry in Newport News | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

So far so good. Referred by a neighbor, I called as a new patient to get my routine dental care transferred to Dr. Hamouri’s practice.

I’ve got to wait some time in order to get my initial appointment with the hygienist, however I do have a tooth that needs a crown and was quickly granted an appointment within several days. That first visit went very well.

The office is clean and nicely decorated. My wait time was minimal relative to my appointment. They took me to the exam and treatment chair right on time.

Front desk staff are all very courteous. My assessment by the dental assistant and Dr. Hamouri went very well. All very modern equipment. I am scheduled 3 weeks from now to get my crown.

They took my insurance information and based on my benefits, provided me a written estimate of what my services would cost without insurance, with insurance, and with insurance: what the insurance will pay and what my out-of-pocket is. They provided me a written copy of the services they recommend. We’ll see how it goes.

It was all very courteous and professional.

So far so good. I recommend this practice so far.

I recently visited this dental office and had a mixed experience. The hygienist who attended to me was excellent; she was professional, thorough, and made me feel comfortable throughout the appointment. However, my overall impression was greatly soured by the attitude of the office staff, particularly the manager.

I called this morning to ask a question regarding a medication Rx. The office manager, who I assume sets the tone for the office, was particularly rude. She stated (her words) “We are short-staffed.” The manager even went as far as to use the word “bombarded,” which was quite off-putting.

Given this experience, I would caution anyone looking for a pleasant dental visit to consider other options. While the hygienist was fantastic, the overall atmosphere created by the office staff, especially the manager, was rude and unprofessional. It’s unfortunate because good dental care involves not just the technical skills but also the customer service aspect, which was sorely lacking here.

I have been disappointed in this office since Doctor Hamouri took over. However, this last visit has me looking for a new dentist. My daughter was scheduled for a filling. They brought her back, numbed her mouth, and then when the doctor came in, she couldn’t even find the cavity. They basically told my 14-year-old that they numbed her mouth for no reason. I get up to the desk, and they charge me $138. When I asked what I was paying for, I was told my daughter also had sealants put on her teeth. I was neither aware nor authorized the sealants.
No one even spoke to me, despite the fact that I was in the waiting room for the entire hour. Communication is definitely lacking, and it has nothing to do with being understaffed.