Neighborhood Family Dentistry in Utica | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

DO NOT GO HERE! Good office turned rotten!!!

Absolutely DO NOT recommend!! Former patient in need of emergency tooth extraction and they left me out to dry.

Context:
I’ve been a patient here but due to life changes such as work I have not gone to a dentist for a while. Just recently I had to go to an emergency appointment during vacation for severe tooth pain. They told me I needed an emergency wisdom tooth extraction and to follow up with my dentist.

I called and spoke with Brenda who is their regular receptionist. She told me to have the other office I went to see during my vacation send over the files and they’d schedule something with a surgeon they go through for me because they don’t do that there. I did just that but never heard back from Neighborhood Family Dentistry. Months later to today I called back because the pain is excruciating and causing other pains too.

Brenda treated me the worst today as far as telling me that they’re too busy and have many other important patients not accepting me as a patient anymore and hanging up on me while I was speaking. I did not give her any attitude to begin with and even wished her a happy new year when she answered the phone.

She started the new year with straight attitude that I’ve never experienced from a doctors office.

I can’t express the great experience I have every time I visit this dentist’s office. The staff doesnt rush the appt. They are genuinely kind. They care about people and do the best job on my teeth. Dr. Brown does a thorough inspection after the cleaning while making me feel like a real person, not just one of the patients. From the great hygienist, the caring doctor to the front desk staff, when they take care of me, they give their full attention and don’t rush me off to take the next person. Thanks to them all for making my visits so relaxing that I don’t even feel like going to the dentist is a chore. It’s really a joy!

I’m new to the area and was lucky enough to come across Neighborhood Family Dentistry. The entire staff is so incredibly friendly! The women at the front desk are so kind and are willing to go above & beyond (Brenda held my baby during my entire appointment). Dr. Brown listened to all my concerns and made me feel very comfortable, while Hannah did a great job cleaning my teeth. I would highly recommend this office to anyone looking to receive exceptional care.