Kitty Hawk Smiles Dentistry and Orthodontics in Schertz | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

First visit today. Appt was at 7am. They called me back at 7:20am. They did my X-rays which were covered by insurance. The hygienist and dentist were very nice and delivered high quality customer service. Hygienist mentioned that laser therapy is not covered by insurance but that it is optional because it would cost about $640.00 out of pocket for first visit because it’s never covered by insurance. I told her I would think about it. My husband was seen at the same time as me. When it was time to leave I was told by a desk staff mbr wthat my next visit would be over $700.00 and so would my husband’s (over $1400) for both and that we could not opt out of the laser modality treatment. She also says we have to pay half of the total amount due (so about $700) just for both of us to schedule our appointment
I told her I would call later to schedule
When I got home I called & that same staff mbr answered
I asked if my husband could opt out of laser
At first she stuck to her guns and said NO it’s not optional
Then she put someone else on the phone
That person told me it IS optional but that now we would have to pay $900 over the phone in advance which would be 100% of the balance due with my husband’s laser modality removed
I mentioned to her that previous staff mbr had told me that we only have to pay 50% of the total cost to schedule our appointment
She said that she had given me the wrong info multiple times and mentioned that she had some newer staff but that she can honor 50% like I was told before. Anyway dr Reagan was great and the hygienist we saw today were great
I really think they need to communicate better and educate staff a whole lot more
I really did enjoy the hygienist and the dentist so it’s just sad that the rest of the staff seemed to be only focused on us paying as much as possible as soon as possible
If they want to reach out to me to resolve the issue they can call me or send me an email.

I recently had a fantastic experience at this dentist office and would highly recommend it to anyone in need of dental care. From the moment I walked in, Elizabeth and the staff were welcoming and attentive and provided next level treatment! The office was clean and modern, and I felt like I was in good hands throughout my visit.

Dr. Regan was thorough and took the time to explain everything to me in a way that was easy to understand. They listened to my concerns and provided me with a personalized treatment plan that addressed all of my dental needs.

Overall, I couldn’t be happier with my experience at this dentist office. I will definitely be returning for all of my future dental needs and would highly recommend it to anyone looking for a top-notch dental experience. Thank you to the entire team for providing such excellent care!

Unbelievably expensive services. Everyone was great and kind. Cost is more than triple here. No doubt this place is state of the art equipment and dentistry, however if you are poor like myself, there is no way you can get any work done. With or without insurance, extremely expensive. Very thorough, loved the dentist and staff. Very disappointed that I could not get anything accomplished here. Appointment took over 2 hours, amazing experience, but due to cost, nothing was scheduled. Very sad.