Perfect Teeth Dental & Orthodontics – Boulder in Boulder | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

While the dentist and dental hygienists are great, the front desk and office staff are not. They do not answer the phone as I have been trying to get into contact with them over a bill that was incorrectly processed for well over 18 months. When I finally got into contact with them, the receptionist was very rude and did not apologize for this in any way. I later went in person to speak with them to settle a billing issue, as they continued to not answer their phones so I could follow up with new information regarding this issue. When I asked for confirmation of our conversation in writing, the young man at the front desk became very agitated and began to insult me and claimed that he didn’t know what an email like that would entail. I responded that all I was asking for was just a message stating that we talked and that appropriate action would be taken — obviously after 18 months of poor (no) communication I’d feel hesitant to trust that anything would be done to correct the issue. After leaving, the receptionist called me and threatened me in hushed tones telling me that he didn’t care if the issue was resolved or not. He also said that if I came in person to complain again he would call the police to trespass me. I said that I had no desire to come in person and I only did so because no one was communicating with me. Funny how they can be so quick on the phone to threaten patients but can’t be bothered to discuss real issues. After interrupting me constantly and directing personal insults at me, he hung up on me. Please don’t come here as, like he said, they don’t care about patients issues being resolved! The whole interaction was highly unprofessional. I understand that confrontation and problem solving doesn’t always feel good — I’ve worked many customer service jobs throughout my life in various capacities, but at the end of the day (especially in medical practices), it is essential that an employee maintains composure whether they like the patient or not. I would not recommend coming here simply because the customer service is terrible. It’s a shame because the dental services are great!

Used to be wonderful. I have been a customer for 5+ years and really enjoyed using Perfect Teeth in South Boulder.

Unfortunately, after an acquisition, the quality has dropped dramatically.

Pros: Some of the friendly wonderful people still work there. Location is great. Office is nice enough. Dr. Mears was/is great, but I believe he is now gone.

Cons: It is impossible to get a person on-site to answer the phone (I’ve called over 20 times on a variety of items – zero answers). This means you’re routed to a centralized call center that is woefully ill-equipped to answer any questions. You leave messages, nobody calls back. Confusion abounds on billing and scheduling. I had done Invisalign here, with which there was even more confusion.

No longer recommend this establishment.

Update: I have been calling and emailing since posting the original review, to pay a bill, and have not been able to reach anyone. Strange business practices to say the least, but I’m increasingly worried that this could negatively impact me as a customer if they decide to turn an account over to collections while simultaneously refusing payment.

Just go somewhere else!! Appointments constantly cancelled, sometimes as late as two hours beforehand…and then they tell you they have no availability for another month and a half. I’ve been coming here for 2 years and have always had a negative experience. The front desk doesn’t answer the phone and the hygienist I usually have trauma dumps all of her personal life on me during the whole appointment. Switching dentists finally. @perfect teeth, please save yourselves the “we are working on scheduling issues” comment. I’ve seen it on everyone else’s review for months.

Update: after 4 continual days of calling and requesting call backs, I finally had to physically go to the office to request my records. All 4 front desk staff were sitting there texting. No acknowledgment for the struggle to get ahold of the office. I even called the office from the waiting room to see if anyone would answer the phone since clearly nobody was busy. Shockingly, there was no answer