SoHo Dental Group in New York City | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Overall I have had a really negative experience at this place…

Over the years there have been multiple things that have ultimately pushed me to change my dentist:

1. The office has often employed a *bait and switch* technique. I had a crown that needed to be replaced and it was extremely unclear how much my insurance would cover. Every time I came in the price was different, and how much I owed was different. I was originally misinformed on the cost and had even put down an initial payment. Later the cost significantly increased because they had discovered the insurance company had stated the wrong number. At this point, I no longer wanted to perform this procedure at this new cost and wanted to withdraw my initial payment. However, I was informed by the office I was no longer able to withdraw because “they had started to prepare” even though we had done zero preparation work

2. I eventually went through with the procedure to replace my crown, only to find 2 months later it feels worse than before and is extremely uncomfortable. Even though during the session I had informed the dentist multiple times that it doesn’t feel great

3. Now I am trying to schedule an appointment to get it fixed, but their receptionists are no longer based in New York, but instead they have hired a virtual assistant from some other country. It’s been a week of almost daily calls to schedule an appointment with no luck and the same response everyday “you will receive a call back”

Overall this has been a really frustrating experience and i encourage people to look elsewhere for their dentists

One of the most traumatic experiences of my life, if they ever schedule you with the specialist Dr.Kim who works in that office every two weeks, do NOT go. First of all, I have severe medical anxiety and struggle feeling safe and taken seriously in the environment. They wrote on my chart “patient cries because of dislike of doctors”, which I saw when they projected the xrays of my teeth to show me. That statement makes me sound like a brat, and completely diminishes and belittles my very *real* anxiety. I immediately felt like a joke to them. I was there to do a root canal and Dr.Kim had one of the coldest bedside manners I’ve ever experienced. They took an hour and a half to try to get me numb enough to go on with the procedure, and every time they would lean me back to start to drill I could feel horrible pain. He did not apologize to me once or try to give me a moment to calm down, nothing. I grew more and more panicked each time they went to drill because the pain got more and more extreme until one point I screamed and grabbed the dental assistants hand. I started to have a full panic attack and could not go on, again no sort of encouragement or empathy from Dr.Kim. Now I have a hole in my tooth that goes down to the nerve, which they did patch with a temporary filling. The ONLY reason I’m giving two stars is because of how nice everyone else who works there is, I don’t appreciate the language that was used on my chart, but they were very friendly and patient to my face.

The best cleaning ever. The front desk girls and the dental assistant helped me with their positive vibes and seamless timing I ever had on previous dental offices. Amar, the hygienist, carefully performed my cleaning and explained everything I needed to know about my preventive dental care. Dr Islam went over all details to solve my bite issues and additional treatment plan with the most professional approach. I have decided to stay with Soho Dental Group. You guys are killing it.