A Smile 4U in Decatur | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I should have listened to the other reviews that I read on yelp, but I wanted to see for myself since this office is conveniently located near my home.
1. The office was not warm or inviting for children, which surprised my because I thought it was a pediatric friendly dentistry. There were no toys, books, magazines, no soft music playing and nothing on the television in the waiting room.
2. The office (especially bathroom) was not clean! There was a full trash upon opening of the business, along with urine on the toilet. The front desk associate eventually went and wiped the toilet seat off, but it was just gross in there! Is there not a regular janitorial service that occurs? Floors were filthy. Windows and doors were filthy with finger and hands marks that looked like had been there for who knows how long. This can’t be sanitary!
3. Both of the women up front at the desk had coughs and were coughing all into their hands. No masks on, and were not taking care to sanitize their space after coughing.
4. My appointment for my daughter was scheduled to begin at 8am, but we did not get seen until 8:26am, which was inconvenient because I had to get my daughter to school afterwards in a decent time.
5. I had to ask to go check on my daughter for her cleaning, and when I went back, it seemed like the dentist was rushing, quickly trying to move to the next client.
6. Since this was our first visit, I definitely expected more. But there was no talk about my daughter’s precious dentistry or records (that we sent over prior but received no confirmation of receipt).
7. When I was waiting for my daughter, there was another patient who stormed out and said she would “never be back”…..lots of red flags for me on an initial visit.

Just because this office takes Medicaid, doesn’t mean Medicaid patients want to or deserve to be treated poorly. We should not have to be subjected to unclean treatment and rushed appointments. I hope that they do better!

The waiting area and office is super clean. The front desk admin staff were very welcoming and friendly. My kids seemed to have had a very good experience with their first visit.

I gave 4 stars because I find it very odd and uncomfortable that a parent cannot go to the back with their minor children while services are being performed especially for a first time visit for children have NEVER had a dentist visit. I was not greeted by the doctor, the doctor didn’t not speak to me in regard to the services performed or the concerns they had in regard to X-rays.

I also filled out the medical questionnaire online before our arrival and still had to struggle to fill out paperwork for 3 children after already doing so on the computer at home.

Overall the facility and the staff that I did get to meet were professional and patient with the questions I had and my children enjoyed this place better than The Dentistry for Children. I just hope for a better experience, the chance to supervise my kids while in the presence of adults they don’t know, and to actually meet the doctor we’re paying for and that are performing services for our 4 children. I mean I literally didn’t see the doctors face or know his name.

I received a text message on March 28 stating that one of my twins would need to be rescheduled for their appointment and they were sorry for the inconvenience. I then cancelled the other daughter’s appointment because it didn’t make sense to bring one and not the other as it is extremely inconvenient. I just called to reschedule both only to be informed that they have a new policy where they do not schedule siblings on the same day as they have experienced too many missed appointments by patients. This policy is not only ill thought but penalizes patients who aren’t canceling in this fashion and discriminatory to customers with multiple children and as a result I’ll seek another provider who will allow both of my twins to be provided services on the same day. This is absolutely ridiculous and it is almost comical to think that this office thinks parents with jobs are looking to do two separate visits when there are several providers in the area who are willing to accommodate a common request.