Arundel Dental Group in Odenton | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Up until recently I would have rated this practice a 4 but here are the details of my last experience. It seems as the customer experience portion is no longer in existence. As seen below I have even reached out personally to no response. Very sad.:

Dr. Heisman,

I have been a patient of yours for 13+ years up until a couple of months ago. I had a routine cleaning appointment that someone from your office called around 2 weeks out to confirm. Since you don’t do text reminders I asked to be called closer to the appointment date as this was a little far out and was assured I would be called again. A couple days past the appointment I called to find out that I had missed it and scheduled another one and asked if there was a charge and I explained the call back issue. Person said no charge is there so I made a new appointment. Was called right back by someone else demanding that I pay or no appointment could be made. I again explained the situation but this person did not care. I said that if that was the case I’m never coming back, she said fine no problem. I asked to speak to you as you have told me in the past to speak to you directly for any issues. So I guess that either this message never got to you or maybe you don’t care either however if this person has carte blanche to treat YOUR customers this way how may more have you lost and don’t know why.

I was perfectly fine with not hearing back from you but now I got a bill from you for this 25 dollars that I do not owe as I am no longer a patient.

I just can’t believe this is the way your practice treats long time patients because I liked it there for a long time and you were willing to lose a good customer over 1 misunderstanding.

Was a patient here for many years. Had an appointment one day and had a critical emergency at work due to servers going down. Last thing on my mind was to cancel my appointment. Arundel Dental Group called me later and asked why I didn’t come and I told them I got extremely busy at work and that I would call as soon as I can to reschedule. They told me they will have to charge me $25.00 (maybe less, cant remember) for missing the appointment. I just said I got to get back to work. Got a bill in the mail and I gave them a call asking to waive the fee. I never missed an appointment before. They wouldn’t waive the fee, so I paid the fee and told them to close my account. Found a different dentist. Life happens. Some things are out of our control but to not give me a pass once, after paying well over a thousand sense being with them for years wasn’t acceptable to me.

Not the nicest people. My father never took me to the dentist growing up and now I have to deal with the consequences as an adult. I chose this dentist and went to my first appointment. They did X-rays and didn’t even show them to me. Pushed me out the door when I didn’t have the cash for a $300 tooth extraction. They are extremely insensitive and rude. I came back a few months later and got the tooth extracted. I was not numbed properly and felt everything. I had to cry and push his hand away in order for them to numb me some more. I was shaking the entire time. Again, they yanked it out and pushed me straight out the door. No instructions, no explanation.. nothing. SAVE YOUR MONEY. Go elsewhere. Don’t give these people any more money. The only reason I’m rating 2 stars is because they did successfully get my tooth out.