Broward Community & Family Health Center Dental in Lauderdale Lakes | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I was recently laid off from a position and am receiving unemployment. The first time I called this place to make an appointment, I told the receptionist about my current situation and was immediately placed on hold for 20 minutes before just hanging up. I called back and the automatic voice stated there were no callers ahead of me. They saw my caller I.D and were ignoring me on purpose! I called back this morning to try once more and this woman straight up told me in the middle of booking “I have an emergency so I will need to hang up”, literally right after I told her I had no insurance and am receiving unemployment due to a recent layoff. Never in my life has that ever happened to me. I thought this was a business….

These people are not for the community as they advertise and are only willing to help patients they can suck the most money out of. DISGUSTING. On top of that they hire the most unprofessional, hoodrat staff I have ever encountered. The receptionists have zero phone etiquette or customer service skills. I received nothing but straight attitude. I hope you get put OUT OF BUSINESS

My experience at the clinic was fantastic. It seems like the staff made a collective effort to assist and they did so in a timely manner. Wait time was very minimal and staff was pleasant and helpful. I was particularly impressed by Novelette our nurse. She was informative and knowledgeable. She took time to go over my mom’s questions and concerns. We left feeling like all our concerns were taken into consideration and addressed. Novelette was caring and kind and just a joy to experience. Keep up the great work.

Very unprofessional establishment. I have made four appointments between the months of October and January. Three of them have been canceled by the staff. Two of them didn’t tell me it was canceled untill I got to the office. One of them they called my cell phone while I sat in the office to cancel my appointment. Dental health is very important and this office does not emit this energy. Seriously considering changing dental providers.