Bupa Dental Toowoomba in Toowoomba | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

From my first phone call to Bupa Dental Toowoomba my journey with them has been nothing like any other dental experience I’ve had.
I’m a 70 year old male, and have been in and out of dental surgeries since I knocked out my front teeth when I was 8 years old.
From that point my painful dislike for a dentist has carried through all of my adult life, having everything from dentures, root canal, crowns to heaps of extractions you can appreciate why I’m nervous on visiting a dentist.
To add to my hurt pain has been a huge financial burden even with private health insurance over the years.
Time had come when I lost my last bottom chewing tooth, that had cost me a fortune having root canal work on it only a couple of years prior, came time for me to look at having a bottom denture made, so I could chew meat again instead of swallowing it whole.
After being quoted a price from another dentist in Toowoomba I thought a second opinion might be best as it seems expensive to me.
As I have been going to a dentist close to home I didn’t realise that Bupa had their own clinic, until I went into the Bupa Shop in Grand Central and they told me as a member I would have better benefit going direct to them.

Now the good part.
On ringing Bupa Dental I was answered by a very present and happy sounding lady who took her time in finding out from me exactly what my needs were.
She had put me to ease with her approach, and having empathy with my situation.
She told me that the clinic has a dentist that specialises in cosmetic and denture construction.
The receptionist made a booking for me to meet Doctor Zac Taylor to sit down with him and look at what I required and for him to see what was best for me.
I had to wait a couple of weeks to see him and as I sat in the waiting room out came this fellow with a big smile and asked for me, I stood up and the met me with a hand shake and asked me into his room.
I was so overwhelmed in the way he greeted me that I felt comfortable with him already, as I sat in the chair he pulled up a chair for himself and we chatted for ages on what was available to me.
After taking photos of my mouth, I was finished for my first session and my nerves and apprehension had gone.
Returning on my second appointment Dr Zac had a computer generated view of my mouth and three different dentures that I could have.
Dr Zac had three different ways I could go with pricing, to match
With my mind made up it all started to happen.
Once which way I would go, over the next three visits consisting of impressions and test fittings, and all through this process Zac was like no other dentist with his communication and caring for me.
To finally the big day came with Dr Zac inserting my new set of teeth it was like a hand in a glove.
My whole experience with Bupa Dental Toowoomba has been the most pleasent, I have ever experienced.

Dentist was extremely rude. I made a comment to MYSELF about my dire situation regarding my teeth in his native language. The dentist for some reason thought what I said to MYSELF had something to do with him. (apparently knowing another language that he speaks, no one else can speak it but him, he was quite arrogant and couldn’t accept that I knew his language). He actually told me to get out, and SLAMMED the door and wasn’t going to write the much needed referrals I need for my extremely painful teeth (which he wasn’t very caring about in the first place), no empathy and actaully seemed angry with me that I was even asking for his advice. He actually told me to “get out”,
Accused me of being culturally inappropriate (again I was talking to MYSELF not him) he actually threatened me with the police! When I was trying to again tell him I was talking to MYSELF! ( I had my back to him and was picking up my bag when I said it again to MYSELF),
I left in tears. I was so upset that a sold called “professional” acted in such a disgusting manner.
I WILL BE MAKING A COMPLAINT TO APRA.

Overall my experience with Bupa Dental is quite good. The dentists and hygienists are friendly and professional and do a really good job cleaning my teeth and addressing any issues. The only issue is if you need to rebook an appointment it can be difficult as availability is limited less than a couple months in advance and one time my appointment was cancelled because the scheduled hygienist was sick and I couldn’t get in until six weeks later.