Chesapeake Smiles Dental in Odenton | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

They employees here are rude and unprofessional.
I called and scheduled my appointment like anyone would. I’m the day of my appointment I called to verify the address already on the way. I was told that I had no appointment but after talking with them I was told to come in. I had to pay my co pay before seeing the dentist wish I did after giving them my insurance. I was told I would be notified when my mouth guard arrives within 4 to 6 weeks.
I gave them a little over 2 months without hearing from them and called. I was told my mouth guard had arrived and I needed the pay the part that my insurance never covered if wanted the mouth guard, the employee dropped before I could finish speaking. I was confused and considered taking my business else where but had already paid the co pay which is $140. So decided to call again 2 weeks later to clarify what was going on before deciding what to do. The person who picked up didn’t need my info and even told me my birthday stating that she knew who I was and put me on hold.
Someone later came on the phone not sure if it was the same person and asked what I wanted and who I was in a very rude way. After giving her info she said they reason for the money they are asking me to pay is that I showed up at the establishment without an appointment and they were not ready for me so they did not charged my insurance and they if I had an appointment they would have told me that the co pay was at least 50% and basically what I paid was an estimate. So I asked for a refund because I do no longer wish to deal with them she said she had to talk to manager and and have the manager give me call back when the manager is available and that she does not think a refund is something that is possible.

They are so many questions in this scenario like who shows up at an establishment without having booked an appointment first ? Why did they tell me to come in and received me and made pay an estimate co pay, if I didn’t have an appointment to begin with? Why did they never called me to tell me they didn’t charge my insurance?

All this to say I do not recommend this establishment and I advice you to take you business else where.

I didn’t want another week to go by where I forget to leave a review for Chesapeake Smiles and more specifically for my hygienist Sera. (I hope I got the spelling right).

Now I had been here a few times due to some pain that we really couldn’t pinpoint. The first time I was seen here for said pain, I saw Dr Tujjar. He came off as very knowledgeable and going forward I really wanted him as my dentist.

Unfortunately, it would be a year before my cleaning could be scheduled but I held on to that appt bc I really felt comfortable in his care.

The second time I went, I can’t remember who I saw but it didn’t really felt like she listened to me nor did I feel like her customer service skills/friendliness was where it could have been but regardless I did take her advice, got a tooth pulled and lo and behold– the pain went away. She knew what she was talking about and I respect that! Thank you!!!

But what really drove me to writing this review was my hygienist Sera. She was absolutely amazing!! Give how hard it was to get into this location I was long overdue for a cleaning. Probably a year or so behind so again… overdue. I was so nervous bc getting my teeth cleaned always makes me nervous and knowing it had been so long since my last sent me over the top. Unfortunately, I was running a little late (which I did call in advanced to let them know) but regardless I felt like the job would be rushed to make up for time. To my surprise, Sera was so thorough. I could tell she was really getting in there and cleaning. I felt comfortable. I cannot make this up, my teeth were so much brighter. My mouth felt amazing and I’m truly thankful to have had her as my hygienist. She was very knowledgeable and was able to provide options for a slight bite issue that no one has ever told me about etc.

I’ll be moving away from the state soon and truly wish I could pack her up with me and take her to my next dental office.

That’s sera for being so thorough and doing such an amazing job!

As far as the hygienist and dentist are concerned, they are good. This review is for the billing department.

I came here for a cleaning under my original insurance and paid my copay. I then switched jobs and although I was covered, because I did not have a physical card they wanted me to pay cash. They made it sound super easy. “Just pay cash and as soon as you get your card, submit it and we will refund you”. Well, it has now been a 3 month nightmare.

They still owe me close to $800. They wont pay it because the original insurance (delta) hasnt paid them on some visits. So even though the 800 in question is with BCBS (and BCBS has paid them) they wont refund me my money because Delta hasnt paid for other visits.

I asked if their billing department was going to call Delta and inquire on the claim (assuming that is their job) since I did my part and paid my copay. They said no. Their billing dept does not call insurance companies. Instead they will wait a whole year and then inquire.

So now it is up to me, the patient, to call and ask Delta why they have not paid Chesapeake. So I called Delta dental, and guess what – they have never received a claim. They said the office should have a claim number if they submitted and when I called the office back they have no claim number.

I feel lied to and used. I am out close to $800 because their billing department can’t pick up a phone. I should be refunded on the claims that have already been paid and they should be inquiring why my old insurance hasn’t paid on old claims.