City Dental Practice in Wolverhampton | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I am very dissatisfied with City Dental Practice Wolverhampton. They schedule appointments several weeks or even months in advance and have no system to inform people about upcoming appointments. They should send SMS reminders a few days before the appointment. This serves as a reminder for patients because a lot can happen in six months, and sometimes people forget about such appointments. It also provides the opportunity to reschedule if, for some reason, you are unavailable on the appointment day. Currently, they call a day before the appointment, but if you need to reschedule, according to the receptionists, it has to be done at least 48 hours in advance, making it impossible to change the appointment the day before. What if you’re out of town? Isn’t it better to reschedule appointments even with a day’s notice than to have no one show up at all?

Another issue is their phone system. For example, I hear my phone ringing on the table, but after two rings, it stops. It seems like a scam practice or something done by salespeople. They claim to be professionals, yet they can’t manage a proper patient information system. There are so many SMS systems synchronized with calendars that can send these notifications automatically. Instead, a few weeks ago, I was told this was my second missed appointment in three years, and one more would result in a ban from the practice. Over the past three years, I have had about nine appointments plus the three missed ones, making a total of twelve appointments, including two in the last month alone.

Recently, I couldn’t reschedule an appointment for the next day or two, and the receptionist booked me nearly three weeks later, probably as a punishment. During those three weeks, a lot happened, and the situation repeated itself.

Overall, they need to improve their appointment reminder system and their approach to patient communication.

Marcin B.

Previous work(filling) fell out. Waited for the initial appointment so all the family can attend. I spoke with the dental practice and they rearranged so we can all go in the same day. Due to both working parents it tends to be difficult and we have to attend together. After weeks..we got to the surgery and we have been informed that we received a text message saying that we need to rearrange.
The doctors are always nice and friendly. However, the work tends to be temporary and the appointments a headache, even if you have problems when it was just “fixed”. Unfortunately for us, it is not the first time when this has happened. In turn, they offered to support first time and they did, but this could have been avoided.
Would not recommend

Found the dentist professional,easy to talk to and the check up was carried out, didn’t feel like an NHS patient more private patient and the x-ray was with modern,never seen a machine like it.
So all in a very good experience,would recommend this dentist (City Dental) to anyone.
Oh,and the staff are very good as well, pleasant and professional.