Crestwood Dental Group in St. Louis | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Will not be back.

I was looking to switch dentists, and had heard glowing reviews about Crestwood dental. I called and spoke about how I had just had an exam done in April, and that I needed to schedule a cavity filling.

AT NO POINT, in this conversation, or future conversations, did the person inform me that I’d have to have (and pay out of pocket for) an evaluation first.

I got to the appointment and they said “It’ll be 147 dollars up front, but your insurance will reimburse you.” When I inquired on what amount my insurance would refund me, they said “100 %”. Obviously this turned out to be a lie.

I thought I was getting a cavity filling, because I was never told any differently, and in fact in the email where I was confirming availability, I said that I needed to get the filling done first. At no point was it said to me that it was an evaluation appointment only.

I wish I could say I was surprised when I got a whopping 45 dollars back from Delta. I was misled about the appointment, and was outright lied to about how much my insurance would be giving me back. If the office staff is unaware of the benefits and what would be coming back, they shouldn’t be giving answers as definitive.

Drove over an hour to get in on a cancellation for a routine check up and cleaning then got stuck in traffic delay near the office, when I called to say I would now be running 10 minutes late, they said “ok see you when you get here”. When I arrived they turned me away due to the time delay, saying I missed my appointment and would have to reschedule. Why they couldn’t tell me that over the phone when I called, could have saved me the extra trip and time, customer service goes a long way. So I didn’t get any services on this day, however in the past they have been really good for my dental needs.

I was shocked. And surprised to find out that Nina. We’ll no longer be with Doctor Maxwell. I am very fond of Doctor Maxwell, but but Nina is one of the main reasons that I am at Crestwood dental. I will miss her dearly and selfishly speaking. Wish that she would be able to sthey add the practi cannot put into words. How disappointed I am. I have been going to Crestwood. Dental for 13 and being there without Nina. We’ll definitely be a huge change. It will take. Very much getting used too. When she is there, I feel like I’m there with one of my daughterso sad to see this transfer.