Dakota Smiles in Moorhead | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Multiple issues over 2 years. We called ahead of time to verify the provider was in the network with our new insurance company, and we were told that they were. This was later found to be incorrect, leaving us responsible for out of the network balance. We contacted Dakota Smiles about this issue, and we were told: “There was no way that could’ve happened”. I was then accused of verbal abuse by the Insurance Coordinator after politely asking for a policy she was citing in writing. It’s a ~$400 responsibility; it’s not a huge deal, and we will ultimately end up paying it, but the way we were treated and spoken to by Tiffany was unacceptable. I personally have never been gas-lit in a customer service situation before, and it was very unsettling. I did not ask for the balance to be forgiven; I was asking if a resolution of any sort was available, and I was told that the owner, Dr. Charles Duchsherer said “Contracting any insurance is a courtesy to their patients and that they would not offer any resolution.” We were misled and then met with a very rude and condescending tone when it was questioned. Very unprofessional!

Maybe you’ll have better luck than I did. Clearly others have. I have visited a dentist every six months since childhood, so I know my teeth. I moved to Fargo and went to this office because it was close to my home. I went for my six month cleaning and check. Immediately, they would not do a cleaning because they said I needed a deep cleaning ($1000). Then hustled me into a side room and pointed out thousands of dollars of work I needed done, offering financing, etc. I knew it was a hustle, so I left, got a dental referral from a friend and have had two cleanings since and assurance that no work needed to be done. 7 months later they started billing me for $100 insurance didn’t cover. For WHAT? Not a good experience.

I called to ask how they handle anxious patients and they didn’t know how to answer it. They came around and had some okay answers, but then scheduled me an appointment without saying anything about the fact that my insurance would be out of network for them. I told them my insurance and they gladly took the insurance information without mentioning network status. I called my insurance company and confirmed with them, and called back to immediately cancel the appointment. I read reviews about them being deceitful. I should have trusted those reviews. Very disappointing.