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An Absolute Nightmare at Denver Place Dentistry

I have been a patient at Denver Place Dentistry for years due to its convenient location and a strong recommendation from a family friend. However, my recent experience with their teeth brightening service was absolutely revolting and has left me both upset and disgusted.

During my teeth brightening session this month, the dental assistant seemed to be having a bad day. During the process of removing the resin from my gums, she poked my gums with a sharp tool, causing significant pain and heavy bleeding. She pressed a swab to my bleeding gums without informing me until I realized something was wrong. It took several minutes for her to stop the bleeding, and I was eager to leave.

As I was heading out, the receptionist reminded the dental assistant that I had paid for dental trays. Despite my gut feeling telling me to leave, I decided to get the impression done to avoid returning. The dental assistant was visibly annoyed and performed a very painful tooth impression.

A couple of weeks later, I returned to pick up the trays. The receptionist handed me the kit without checking if the trays fit or opening the case. That evening at home, I opened the case and tried the bottom tray, but it did not fit; it was then I realized the bottom tray had an odd impression and appeared used, with some yellowish matter inside. The realization that I had put this disgusting tray in my mouth nearly made me sick.

This whole ordeal has been deeply troubling and unacceptable. While mistakes can happen, this incident felt deliberate. The injury to my gums, the painful impression, and the used trays suggest a complete disregard for patient care and hygiene. I have waited for a call back for an explanation and have yet to receive it.

Avoid Denver Place Dentistry at all costs. The lack of professionalism and basic sanitary practices is appalling, and no one should have to endure the nightmare I experienced.

I had a crown that popped off (it was one I’ve had for 10+ years so the cement likely wore down over time). My tooth was a bit sensitive and not having insurance, I was not sure where I should go that wasn’t going to cost me an arm and a leg. This place happens to be across the street from my apartment building. It had great reviews so I decided to give it a try. From the moment I called, the front office person (Andrea) is by far one of the friendliest, most professional, helpful and client-oriented people I’ve come across. I called on a Thursday and there wasn’t an opening until Monday, which I was fine waiting for. However, she felt bad that I would have to go the weekend with tooth sensitivity and asked if I could make a same-day appointment. I was able to make it and was scheduled for that afternoon. I was quoted a reasonable price for the crown re-cement and appreciated Andrea going above and beyond to get me in sooner rather than later.

I was seen on time. The dentist, a younger woman from Illinois, was equally friendly, professional, explained the process and really created an upbeat and positive experience (if one can say that AT THE DENTIST!). All went well. It was uncomfortable but that’s the nature of this (my crown was on my last molar in the back so not an easy thing to get put in). The dentist did try her best to easy any discomfort from the procedure.

I highly recommend his dentist office!

The receptionist and hygienist from this office are incredible people. They made space for me on short notice for a second opinion, when another dentist told me I had LATE STAGE periodontal disease and needed $2000 in specialized treatment. That didn’t match at all with my own assessment / research, but nonetheless you’re going to be anxious because you trust your doctor.

The next day, I had to call over 100 dentist offices to schedule an appointment that day (my insurance was running out). Denver Place Dentistry not only had space, but they heard out my situation and offered me a second opinion for free. I really appreciate having just lost my job.

The hygienist walked me thru her measurements and what they mean (instead of using scare tactics and hiding information). Turns out, the 4/5s the last dentist measured were mostly 1/2s, and I just needed a simple cleaning. This diagnosis was confirmed by a 3rd dentist I visited the following day.

At this office, I learned a ton about gum health and felt empowered to take care of my teeth, after nearly losing all faith in the dental profession just 24 hrs earlier.

I appreciate the folks at Denver Place Dentistry so much. They are transparent about billing, educate you so you can make informed decisions about what procedures to get, and just overall great people. Highly recommended