DNTL in Dyker Heights | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I read reviews before I booked an appointment and the positive reviews were spot on. A very friendly front desk staff greeted me. Then on to x-rays, where it was easy and breezy with the lovely technician. I then met Dr. Dmitriy and was very impressed with his expertise, his listening to my concerns, and being open to my questions about alternative procedures concerning my dental situation. He was one with whom I felt free and comfortable to speak with. To top off a very positive experience, I consulted with Irenka, the Operation Manager who offered multiple options for a payment plan. She took her time to explain the different offerings and I ended up with a comfortable financial monthly payment plan. I am so very happy to have discovered this Dental establishment.

On my second visit I had extensive work done. Aside from being super comfortable, by experience I know that it would have taken multi-visits had I been to another dental group. Recovery took about 2 weeks and my follow-up to remove stitches was a breeze. I feel very secure with this dental studio. I highly recommend them. By the way, they strive to make your scheduled appointment time accurate….and they succeed.

If I could give 0 stars I would. I tried calling and leaving messages to schedule an appointment for days and no one ever returned my calls. I was finally able to schedule one online from their website, received text confirmations, and when I showed up the doors were locked and AGAIN, no one would answer the phone. It’s been 5 days, about 5 phone calls, 3 voice messages, multiple texts, and the missed appointment and not a single person has bothered to reach out to me about the fact that the office WASN’T THERE for my scheduled appointment. Don’t bother calling or scheduling here, they have the worst customer service I’ve ever encountered.

Upon entering the office i was immediately impressed with the immaculate modern waiting area. Secondly, the fact that there was no one else waiting and I was called in promptly after completing the required paperwork- all submitted using an IPad-is a sure sign that whomever handles the scheduling is a genius! Most importantly the dentist and his staff were friendly, patient, professional and genuinely interested in addressing all my concerns and questions. Great experience! We all know how important that is especially when visiting a dental office. Thank you!!!