Dr. Bradley A. Samuel, DDS in High Point | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Tale of 2 offices…my gf and I went to a dental clinic over the weekend and had some extractions done. This clinic provided a list of dentists to call for follow up treatment if needed. My gf was still in pain and needed some extra work done. She used this office and said her experience was good from beginning to end as far as her interactions with the office staff and dentist. After her follow up visit, she started having more pain that the recommended Tylenol and ibuprofen did not help. We tried calling the emergency after hours phone numbers given on the office’s voice mail and got no responses. One of the after hours #s (Dr. Grillo’s) had a goggle assistant as the answering function which would ask what the purpose of the call was and would hang up after we said “tooth pain” & “dental emergency” as the purpose on different attempts. As for me, I was informed by a dentist at the clinic that he didn’t see any infection but there may be some and to seek further treatment if there was any symptoms which I did end up having, draining and sinus infection like symptoms. I reached out to this office after getting the good impression about them from my gf’s visit from the day before. I unfortunately did not have the same experience that my gf did with the staff. The person who answered the phone tried to tell me that it sounded like it was all sinus related and that would have nothing to do with the extraction. After explaining what the dentist at the clinic said, she put me on hold and then returned to the phone and pushily asked how quickly could I get there to be seen all the while sounding like she was being inconvenienced. I proceeded to this office as quickly as I could and when being seen, the dental assistant and dentist (Dr. Grillo) rushed through speaking to me and hastily began to “pack medication” into the place where one of the extractions had been done. There was more pain caused by whatever it was they were doing than when the actual tooth came out and numbness had worn off. While packing the medicine, a good amount of the medicine started draining down my throat which tasted awful and I can tell the taste isn’t going away anytime soon. After they finished, I was in excruciating pain which I said to the dentist. I told him I had already been alternating between Tylenol and ibuprofen which hadn’t really helped too much from the actual extraction but after what they had just done packing medicine, I needed something stronger. With no concern or urgency, he continued to say research shows Tylenol and ibuprofen is better than opioids although it’s not to say that opioids haven’t been used in these instances. I asked what to do if the pain continued and he said to call them the next day if so. I guess it’s ok to be in excruciating pain for 24 hours before they take it serious. Even through all of this, I still took the time to tell the dentist and assistant that I appreciated their help. I did not get a reciprocal response and they both looked agitated that I was still speaking to them. I would give 0-0.5 stars for my experience if possible but I give 2 because of what my gf’s feedback is. She saw a different dentist on her visit so that may have helped. There seemed to be adequate staffing so perhaps my gf got the “A” team while I got something different.

This has been my third consecutive Wednesdays here, and I must start off by saying how wonderful the two front desk women are. Both are so pleasant, and welcoming upon arrival and even while checking out. My dentist is actually the younger gentleman there, and he is superb and a very humble being. I like his work ethnic and efficiency a lot. I would highly recommend him! However, his assistant has very poor bedside manners. I thought my first encounter with her, she could have possibly just had a bad day. But, 3 Wednesdays later and yet still very minimal improvement. It’s very unprofessional to make derogatory remarks about your patients as they leave. At least, let me leave the premises, before expressing your unimportant opinion about someone else. The doors are wide open, and the checkout is literally a few feets away. Everything said was heard clearly. If I were to be bias, this would only have been 1 star. But, because there are many other great people and attributions within this location, a 3 star is only reasonable enough. I still have 2 more appointments booked, and debating to stay or look forward to a new dentist with a more professional assistant.

I absolutely hate the dentist. I have not had a regular dentist for years but this location made me feel comfortable. My new dentist was Dr. Dominick Grillo who was nothing but kind and prompt. He showed me everything with my teeth so I did not feel like they were just searching for wrong things. The assistant, Ashley was so sweet. The both of them engaged in a conversation that made me feel like I have been going there for years. Definitely happy to have found a new dentist and I will recommend this location to anyone who is looking.