Dr. Brian H Yoon, DMD in Methuen | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I previously had a good experience with Dr. Yoon. He had been a great dentist. Unfortunately, I cannot say the same for his front office staff.

This is the interaction I had with their awful receptionist, Gabby:
– I told gabby I got new insurance and she told me dr. yoon was not in network. I called my insurance company and they let me know Dr. Yoon IS in network. I decided to call my insurance company again to get it sorted. I called the number on the back of the card (which I sent her) for dental benefits. I went through all this effort because I really like Dr. Yoon and I trusted him.
– Gabby asked me if this was my “medical insurance.” I told her it was medical and dental. This information is stated on the insurance card I sent as well.
– I asked gabby if she had given the insurance company a call and she let me know she hadn’t and that she told me Dr. Yoon was out of network because she was unfamiliar with my insurance. It is apparent she had only quickly glanced at my card before deciding I would not be able to see Dr. Yoon.
– Gabby then told me he is “super busy”. I was willing to wait to see Dr. Yoon. She then told me she would be on vacation starting tomorrow and that she would have to call the insurance company herself before I was able to see Dr. Yoon to confirm. She asked me to send my insurance card again even though it was in the previous emails and she told me she would give them a call on when she get back from vacation “if I get a chance to.”

It was very obvious gabby did not care about me as a patient whatsoever and absolutely could not be bothered. Clearly, Dr. Yoon didnt care either since I never heard back from either. Awful awful service.

Dr. Yoon’s entire practice is excellent. I have been with them for 10 years. Starting with Dr. Yoon himself, there are a number of outstanding characteristics that distinguish him from many other practitioners. He has total integrity, standing behind his work in all situations. He takes as much time as is needed to explain in comprehensible detail what treatment is indicated, and various available options. He does not rush to the most expedient or profitable option, listening responsively with sensitivity and considerateness to whatever his patient thinks or feels. I have consistently been 100% satisfied with the outcomes of his work. The office equipment is state-of-the-art. HIs dental hygienist staff is top notch, especially Samantha, succeeding in getting the most stubborn coffee and tea stains out of very porous teeth like my own, and have a gentle but very effective touch. They also advise on areas of the mouth that should be treated differentially, according to an individual patient’s condition. The front desk staff, Gabrielle, is always helpful, pleasant and willing to go the extra mile. Finally, remarkably, they were always willing to laugh at my wacky humor, something others might not be able to sustain…or tolerate. I always go to my visits with total calm and confidence, regardless of what procedure has been scheduled. I have never before been motivated to write a Google review, so my submitting this should be indicative of the very high regard in which I hold the whole practice.

My experience at Dr. Yoons office is nothing short of excellent from beginning to end each time I go in. Upon arrival I am greeted by Gaby who checks me in and will always have a smile on her face. Friendliest front desk I have encountered in a very long time. Samantha, my hygienist, always makes sure I am comfortable and makes my cleaning smooth and easy. Dr. Yoon has himself a fantastic staff and I always enjoy going to my appointments.