Dr. Thomas McKee DDS – Va Beach Smile in Virginia Beach | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I am a ‘self pay’ client. Did you know they offer a 12% discount if you pay ‘by check or cash’? (The front office ‘neglected’ to tell me that the first time I was there for my $235 bill.) The second time I had work done and the bill was over $700. As I was paying, I asked the lady if there is a ‘self pay’ discount. ‘Yes. 12%…but you can only pay by check or cash. You can’t use your bank debit card.’ (?) I asked her why she didn’t tell me this the last time. ‘Oh, I forgot. And you paid with your bank card so I can’t recover it.’ Luckily I had 5 year old checks in my bag, because I was literally going to go to an ATM/bank and get CASH…The only good thing was I ‘saved’ $80 by asking, AND using a CHECK! WooHOO! The dentist (I don’t remember his name bc he did not TELL me, and was cold and unfriendly) seemed put off bc I was asking him exactly what he was going to do—I saw drills and allll kinds of stuff for fillers?..not FILLINGS. He just came in and started working. No greeting, no ‘how are you’, nothing…I literally stopped him, and asked him what he was going to do. He totally stressed me out. Also, IMO, I think it’s shady/bad business to NOT automatically tell clients about a ‘self pay’ discount, and apply it.(…Oh, and, FOX News was on the TV in there too. Ick.)
(I just got this reply: “Ms. Kat Wallace, I’m truly sorry you had a poor experience during your last visit. It is our goal to help all patients feel welcome, cared for, and satisfied. If we did not meet that goal during your visit, please reach out to the office to discuss the protocol for a better understanding.” ) Well, guess what? The work the dentist did on me? $235/tooth? Has FAILED. Totally disappeared. Now I have to go get it REDONE. Seriously.
DO NOT GO TO THIS PRACTICE.

I don’t write many reviews however I’m prompted to want to share my experience….This was the best cleaning I’ve had in my life. The hygienist, Lisa was professional yet friendly during my appointment. Lisa was very thorough in my cleaning. After my cleaning, I met Dr. Kondoff who was positive and personable in our meeting. Gabby, at the front desk was very clear, organized & polite with my husband’s and my appointment scheduling and advisement of what our insurance covers. The office is very clean and inviting. I’m just very happy that I’ve found such great professionals I can come to. You never know what’s great service & career knowledge until you take the time, or have the opportunity, to compare. I highly recommend anyone in search of a new Dentist or curious to learn for themselves what I experienced during my visit. Thank you for making me want to show off my smile 🙂 Sincerely

This negative review is mostly targeted at the doctor himself. I’m sure the rest of the staff is great. This “provider” does not make for a safe or welcome environment for new patients. This doctor has shown bias and a severe lack of empathy. I’m happy I am not a patient here and based on negative feedback I’ve gotten from someone who would have been a prospective patient, it doesn’t seem like a place I’d ever even consider trying.

You want a great dental experience where people show care and want to inspire great dental habits? Try Triosi Dental in Chesapeake. This place, you should avoid if you care about yourself and are looking for a dental provider that cares about you.