Equitas Health Dayton Medical Center in Dayton | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I’ve been a patient at Equitas for several years. Currently, Equitas is in a state of decline.

I would first like to acknowledge that the actual care providers are intelligent, dedicated, hardworking people who seem to care deeply about their work. I do not believe that the Nurse Practitioners, Medical Assistants and Physicians are at fault for the issues I am going to highlight in my review. I suspect that the administrative/business side of Equitas is destroying the quality of care. Medicine and Capitalism are fundamentally incompatible concepts. To the people with business and law degrees who are making the decisions that are destroying Equitas, you are money changers in the temple. You should examine your conscience and do something to change the inhumane, profit driven healthcare system instead of gleefully participating in it. Stop acting as agents of the status quo that is killing the people you claim to serve. It is shameful.

Scheduling is an absolute nightmare. It takes months for an established patient to get in for a primary care appointment. If you cannot wait months to see your PCP, you are advised to call in at 7am on the dot to request a same day appointment. You may or may not get one of these appointments. If they cannot fit you in, you will be advised to continue calling in at 7am until they have a spot available. This is the most asenine system for providing medical care that I’ve dealt with recently. The stupidity of it seems almost malicious.

The providers are only allotted 15 minutes with each patient. This is a new rule. This profit driven time constraint subverts the medical staff’s duty to provide proper care. Your organization claims to serve the LGBTQ+ community. Many of us have complex chronic medical concerns due to the traumas and stressors associated with our marginalized identities. If my care provider can only spend 15 minutes with me, they cannot adequately address my chronic illnesses. THIS IS NOT THE FAULT OF THE PROVIDERS. It is a feature of profit’s interference in healthcare.

These poorly thought out rules and regulations function as barriers to care that are putting vulnerable patients at risk. For the last 10 months, I have been dealing with a spate of serious health problems. My provider is fantastic, but they can only do so much within the15 minutes they are allotted to do their job. This inflexible time limit, along with scheduling issues, the pressure to see as many patients as possible in one day, and the lack of follow up from administrative staff regarding referrals are creating a culture of mediocrity and medical neglect that the providers themselves are not at all responsible for. The other reviews here indicate that the issues I’ve addressed cause a great deal of stress for patients, some of whom will inevitably misdirect their frustration and lash out at medical and front desk staff. It has not escaped my attention that morale seems to taken a nose dive over the last year. I imagine it must be demoralizing to be cut off at the knees by the insurance industry and the greed of people who wear suits to work. You have wonderful people working for you and they deserve better. The patients your organization serves deserve better.

For these reasons, I cannot recommend Equitas to anyone at this time. I am grateful that Equitas exists to provide life saving HRT and HIV care and I have a great deal of respect for the medical staff’s dedication to caring for some of the most underserved people in our society, but the problems that I and other reviewers have outlined are too serious to be ignored.

I hope that things will improve over time, but the ship appears to have veered significantly off course.

It’s near impossible to get them on the phone. It took me weeks to get MyChart set up because of this. They turned me away for lab work when I went to the Columbus location for dental cleaning despite having lab orders and being told by several people lab work is available with orders.

After my dental cleaning I asked for a prescription and received the wrong one but was able to have the prescription covered by another provider. My friends warned me that my follow-up dental appointments through Equitas would be cancelled or rescheduled but I wanted that to not be true so I kept the appointment as an experiment.

I just received a call telling me my dentist has meetings with other people that day and isn’t available for patients. When I told the lady “I know he has meetings, I was one of them” she kind of stammered a little. I followed up with “that’s literally the point of making an appointment”. I understand receptionists are used to doctors being dismissive of patients so she likely doesn’t get people dismissing the doctor very often. I don’t care if Doctor Gibson is the richest man in the world or the president of America. If he, or anyone, makes an appointment with a patient then cancels it because they made another appointment that tells me the person is not focused on patient care. As a doctor his priority should be to patients. Saying “well he’s the dental director” is not a good enough excuse to fail so hard at being a good doctor. If this is how he runs his schedule I can’t imagine how poorly the rest of the department is handled. He and Equitas do not get to keep me as a patient with this kind of disregard and flippant attitude towards patients.

The staff can be nice but sometimes they aren’t. Sometimes they treat you like a hindrance. But I will say in general the staff are the best part about the place. The phone system is an absolute nightmare whether you are hearing or not. But if you’re not hearing be prepared to never talk to anyone in the dental side again. I’ve been on hold for hours before.

Appointments get cancelled without being told, and when you are told, you can’t rely on a reschedule. Interpreters may or may not be provided, and like many offices they will try to deny one for a caregiver or we’ve been denied on when we needed to establish patient care prior to an appointment but couldn’t make an appointment without establishing patient care, for which the pre-actions weren’t terribly accessible.

We can’t rely on health or dental care because it is so difficult to get in contact, its so difficult to navigate things even in person, and its . And no one I know has ever managed to get into their mental health side (clearly people do or it wouldn’t exist, but if you’re on a waiting list, good luck)

It makes me sad because I want to support Equitas so bad. But when you’re (not just) literally fighting for ever scrap of care when you’re already struggling, but spending out your restricted resources (ie transportation to get to appointments, time spent on the phone) to not receive care, or scrabble for care, whats the point?

Meanwhile I see “Equitas” slathered all over community event funders boards. If you want to be a non-patient serving funding foundation please just do that. Stop using the idea of patient care to the most vulnerable in order to build social capitol.