Essense Dental Care in Suitland-Silver Hill | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I am writing to you to make a formal complaint against (dental clinic names) regarding my experience with their staff and the dental work (including work, appointments, communications, etc) that has been performed, and/or should have been performed for my dental concerns. I’ve been extremely dissatisfied with the patient care, lack of regard and sympathy, and the inability to receive a proper timeline during and for my care. They have failed to provide me with satisfactory services. I have detailed the process below.

I’ve previously had pain in my teeth and made an appointment for a dental exam with (dental clinic name). My first two appointments with this clinic were April 1st and April 18th, 2024. During these two visits, I had my exam completed, a diagnosis given, and my treatment plan created. I was told I needed to have 5 teeth extracted, which they were. I was also told my gums needed to heal before my fitting of implants, which would take 2 weeks. An appointment was made for 4 weeks later, instead of the original 2 weeks due to availability of staff. In May 2024, during each of those visits (May 9th, 20th, and 23rd), I was told different information regarding the timeline of my fitting, and later on, for my implants to arrive.

With each interaction with the dental clinic staff, staff were very unprofessional and did not demonstrate compassion for my questions and concerns. I was met with unhelpful information, timelines different than previously told, and frustration in their tone. I was also given more and more appointments with little to no information on why I needed those appointments; still met without a date for arrival of my implants.

It is now August 2024, and I still do not have an answer, a correct timeline, or my implants. I’m also still greeted with unprofessional and unhelpful staff. This journey began April 1, 2024, and it has caused nothing but frustration and a financial strain for me and my family due to my original dental concerns and having to miss a lot of work due to the many pointless appointments.

I am sharing these concerns to show how the lack of regard for a patient’s care can lead to detrimental states on all parties. I have been patient and kind from day one of entering this clinic, and even in my own frustrations throughout this process. I am hoping these concerns will bring

light to the professionalism and kindness that needs to take place within the staff members at

I am not sure what makes me want to write a review now, lol but my daughter has had services here for now a year. I read some of the more recent reviews and they CANNOT be about this location. Again, we have been with them for the past year and every visit the facility is clean, decorated, and the staff are just as friendly as they can be always welcoming and friendly. I never have a problem with scheduling an appointment or them confirming. Now I will say they take a while to answer but always returns my call when I leave a voicemail (in their defense I probably call during their lunch hour) but there is honestly nothing bad to say about them. My baby teeth look amazing and since her actual braces have been put on let’s say it’s been 7 months (she needed a little extra love and care beforehand) the transition has been so beautiful. The owner (gentlemen) don’t have time for any games lol he’s about his work and that’s just that. I would highly recommend and have!!!

Every time I come here there’s always a problem I’ve been sitting here waiting since 12:30 to get checked in and my appointment is at one pm .. now I’m still now at 1:13 and they have not printed out any paperwork for me to sign for me to get my appointment started or anything , I told her no I didn’t receive the paperwork 3 times and I sat since then . On top of that it is 130 and I’m still sitting here. They moved my appointment a day ahead for me to be sitting here waiting in the lobby for over an hour ..I just got nose surgery but I’m waiting long after my appointment and I’m ready to go home I would have been done already