Gallemore Dental Group in Yuma | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Under normal circumstances I do not leave reviews but the bad customer service experience I had was enough of a reason to do so. I had made an appointment to get some work done on my teeth over a month ago, I gave my insurance info and everything seemed fine since I never got a call about any problems and only received text messages about my upcoming appointment. I arrived 15 minutes early as was asked to do so and while signing up the receptionist told me that I did not have dental as part of my insurance. I did but called my insurance just to make sure since the only other option I was given was to pay cash instead. There was a bit of a mix up with the insurance, I will accept, but it was only a matter of changing the company that was to cover my claim, my member ID and everything remained about the same. I was still in the premises, the call was no longer than 10 to 15 minutes when I came back with the corrections that needed to be done and was told that now I had to reschedule. All of this could have been fixed had they told me about the error sooner. Not only that but the receptionist was also very rude to other patients that were before me and one of them even asked to talk to the manager while I was still in line. No matter how good the actual dental services are, which sadly I can not even talk about because I did not receive, the customer service experience should also be a part of the entire service provided and sadly for me and the people that were in front of me at the time that was not the case. Thank you for reading until the end.

After a rather embarrassing appt at another dental office (see review at sunset community health). I called to get in here. The receptionist was extremely understanding and got me in asap. Day of appt here I was treated amazing from starting to finish. I was slightly hesitant about going back to the dentist after my issue with the other clinic. The entire staff at Gallemore made me feel comfortable, wiped those fears right out of my head. After being told I had to have my tooth pulled at the other location I was told her there is a good possibility in saving my tooth. I will never step foot near sunset again. Gallemore is WAY better. Treat patients way more respectfully. Thank you so much for making me not feel horrible about something I cannot control.

I was scheduled for an appointment today, I have been waiting a couple of months to be seen. As a new patient, the receptionist upfront was very unprofessional. Right away she asked me how I would pay, when my insurance covers! She was not able to help me with my questions. She told me they had called me a day prior to let me know but I did not get a phone call or even a voicemail, although I did receive the ones to confirm. At the end I had to call my insurance myself and reschedule the appointment.
I do hope in my upcoming appointment it goes by better. I can’t say nothing regarding the place since I was not seen by a doctor but the receptionist needs to be more welcoming to patients. First impression will always be the person who receives you!