Great Expressions Dental Centers – Eagles Landing in Stockbridge | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I love my dentist, Dr. E and his assistant Sophia! And I love my hygienist, Carrie! That’s the only reason I gave 3 stars. The admin staff are horrible!!! They have absolutely no professionalism or regard for the patients. I’ve been a patient at the Stockbridge location for many years. The phones do not work, and if you leave a message no one calls you back. You have to drop by in person to speak with someone. If the clinical staff weren’t so nice, I would have left a long time ago. However I will say this, they have a new office manager, Vonda, whom I spoke with during my visit today and she was very nice and accommodating. She hasn’t been there that long so hopefully she’ll be able to turn things around for the better. On the orthodontic side is another story. They’ve jacked up my billing and decided that their mess up with the insurance company is now my responsibility even though I’ve paid my part in full. They messed up the insurance billing and is now billing me for $800.00 that they were supposed to collect from the insurance. There’s all sorts of craziness with them and I’m hoping they can figure things out and I’ll be happy to come back and give an update here. This company is too large and established to not have a well oiled machine. Thank God Dr. E is such a great person… that’s the only thing keeping me and my family there.

Great Expressions used to be a great place for dental services. It seems like after Covid happened it went downhill from there. My last visit was for a consultation with the oral surgeon. My appointment was at 2:30…I didn’t get seen until almost 4:00. The lobby was standing room only and because of how long people were waiting the customers were very upset and fussy while the staff showed no concern and had zero empathy. Where was the office manager???? No one came out to explain the wait time or even offer to reschedule. Some of the front desk staff members were engaged in side conversations about personal matters…you can tell they were just simply over it and didn’t enjoy their jobs…it was basically a zoo. The furniture was all old and ripped. In ALL the years my family of 5 have been going to the Eagles Landing location and I know it’s been well over 10 years (all 3 of my kids have gone through braces with them) I’ve never seen it as bad as it’s been lately. They NEVER answer their phone and barely return phone calls. I’m super disappointed. On a positive note, the actual work performed by the dentist themselves is great! I can’t complain about them. They are very professional and I’ve NEVER had a bad experience with the work they do.

I had a disappointing experience with the office staff at Great Expressions. We have been trying to reschedule my daughter’s appointment for braces for over 2 months. We have provided our updated insurance information multiple times, yet the staff never seemed to update their records. This made it incredibly difficult to get any information about our appointments or billing. While the nurses and doctors are wonderful, the front office’s poor customer service overshadowed the whole experience. If you have an urgent matter or need efficient communication, I recommend staying away from this office.