Green Apple Dental Fleetwood in Surrey | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Beware of these scammers!!!

Everything was good when I and my whole big family switched to this neighborhood clinic.

About a month ago, two of my 3 yonder kids had planned treatment, and there were left some other things to do. I asked to email me a possible date and time, but I told them not to book anyone to a particular week, as I must probably be in another continent.
I never received any emails or phone calls from them after.
Obviously, I flew to another continent for work in place without good cellular reception and very poor internet.
Suddenly, I got reception a day after with the message about 2 appointments to my kids. I texted back right away that there’s a mistake as I never received any offerings about an appointments and I never confirmed it.
My wife was charged for 2 missed appointments without any explanations, and I realized it later from my credit card statement.

I talked to Anjie many times over the phone, but she only offered me $50 discount. I asked to switch me to her manager, and my request was denied .

Just want to share my experiences of very good 5 (maybe even 6) patients with two fully loaded dental insurances.

I have all the recordings of our conversations via emails with screenshots and everything else that proves my true.

But it looks like these guys don’t care much about their customers and don’t want to fix their website email but only want a small amount of money because of “policy”.

If any stakeholders are reading this, please feel free to contact me, as I gave up. I can survive from $100 losses.

Dear owner of this business,

I never booked these two appointments. I was never informed about dates and times. Furthermore, you never contacted me and didn’t ask if I would be available. Please stop blaming me for your technical issues and lack of proper procedures for communication with the customers. It was very simple task, send email, get confirmation. No confirmation in a day – pickup the phone and call. Two minutes for all tasks per customer.

If you take it seriously, you won’t see my feedback or you might see it with more stars.

My husband and I just had our first appointments with Dr Grewal. He’s very thorough and explained everything really well. Not like other dentists I’ve had in the past who are only in the room for a few minutes and speak only to their hygienist and briefly to the patient while their mouth is uncomfortably open. I definitely appreciated the extra time to ask questions and come up with a treatment plan with Dr Grewal. Rebecca, the hygienist I had today was also very nice and thoughtful to suggest splitting up my appointments to avoid unnecessary discomfort on my jaw.

I had very bad experience at other dentist clinic. I am so happy to have found this clinic closer to my home. The staff is amazing and very kind and accommodating. I see Dr Jas and he is very gentle during procedures and makes sure his patient is comfortable and satisfied. Explains every bit of it. Does not push you to get anything done just for the sake of it. Does not rush during procedure and takes all the time to examine and explain the patient. I am really happy and looking forward to continue as a patient.