Hanover Road Dental Health in Hanover | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

tl;dr – it’s been nearly a year of trying to schedule appointments at this office. They have cancelled at least 4 times (probably more but I’ve lost track) and I am now planning to drive to Concord to see a dentist, because I can’t do this anymore. Hanover Road, if you’re not accepting new patients, then just put that on your website and stop stringing people along.

Longer story – I called in September 2023 to set up care for myself and my toddler. We had recently moved to the area. They told me new patient appointments were available in December. A few days before the appointment, we were canceled and pushed into February. The day before the appointment in Feb, we get cancelled and rescheduled for March. In March both of my kids had RSV, and while I was honestly tempted to just go in for the appointment anyway, I decided to do the right thing and cancel lest we get everyone in the office sick. So that one was on us. A new appointment in May – cancelled. Booked into July.

This is where it really started to sting. I had a family trip scheduled right around the time of the appointment. **I tailored my trip itinerary so that I could make the appointment with Hanover Dental**. I planned to fly two days later than I’d originally wanted, because I was so desperate to receive dental care at this point. It had been a year and a half since I had last been seen by a dentist.

The night before, they cancelled.

No reason why. No offer to reschedule. They did put my son on the calendar but by that point, our insurance had changed, so he could no longer be seen at the practice and we had to schedule him with a different practice. I asked if I could have his appointment and was told no, since adults need 2x as long as children’s appointments. I asked if there was any way I could be seen that same week. They told me they were booking new patients out into September.

Like another reviewer mentioned, save your time. Go to Manchester or Concord and don’t bother with this place. It’s a gigantic waste of time and literally no accountability on their end. I was never given an explanation for WHY the appointments kept getting shoved. I could understand one, or MAYBE two, being due to providers having emergencies or being sick or something. But four? With no explanation?

I have never been so frustrated with an appointment process as I was trying to have one here.

Update: Shortly after I wrote this review, I got a phone call from HR and was told they were accepting new patients after all. I went in for an exam and cleaning yesterday. The dentist and assistant were thorough. I was in and out in an hour flat. Great dentist experience!

I think the issues with this dentist end with the front desk. My partner, for instance, was recently on the phone with them right before they closed and instead of just saying, “We’re about to close. Can I take your number and call you back in the morning?” They asked to hold and then hung up.

Old review:

The website said they were accepting new patients, so I filled out new patient paperwork and never heard anything. When I called to follow up on three separate occasions over the span of three weeks, the receptionist took my number and said she would call me back–and each time, she never did. I just followed up for a fourth time and was told they are no longer accepting patients.

Frustrating because my partner is a patient here and I could have been using this time to find another dentist in the area.

We took our daughter in for her first appointment. We don’t have insurance and before the appointment we were quoted roughly 100 dollars for a simple evaluation. The appointment with the doctor was great however the billing and front office staff was extremely difficult to work with. We initially were told the bill was 250, then 180, which we paid at the visit. We then received a bill later in the mail, the office lied and said they called us after we left to explain a discrepancy (they did not) and that the credit card was actually never charged and that the visit was just coded wrong. All in all, very poor experience and just frustrating.