Huebner Smiles Dentistry and Orthodontics in San Antonio | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

So initially I told them how nervous I was and that I had some trauma surrounding dental treatments. When the hygienist came in to do my exam he made me feel absolutely horrible about my smile, telling me that “no one wants to sit next to the girl with bad hygiene”. Granted, I do need some work done and a deep clean, I’ll admit it, but to make me feel like no one wants to be next to me was a new one from a dentist. So he suggests a deep clean with laser and medication. I am not insured so they were trying to charge me over $1200. Absolutely not, in this economy?! So we opted out of the laser and just scheduled a “deep clean”(there was not even toothpaste involved in this procedure, so I’m not sure why they call it a cleaning) The appointment day comes and the dental assistant walks me back and I let her know how nervous I am again and she assures me she will numb me and it won’t be bad. She puts the numbing gel on my gums and then goes to the computer to put on a movie. Well, she never pressed PLAY. And my gums never got numb either. The entire time the hygienist was scrapping at my gums I could feel everything. he never asked me once if I was okay. I was screaming on the inside. It was the worst pain I’ve ever felt and truly more traumatic than anything I’ve ever experienced at a dentist. And the whole time I’m looking at the title page of Disney plus with tears running down my face. Do not come here for a comforting experience because you will be severely dissatisfied. It’s upsetting that I have to even go back for a follow up honestly.

Update: NO ONE reached out to me to resolve the issue. Do not believe the replies.

I have been coming to Huebner Smiles for almost 5 years and only bc the hygienist and Doctors are very nice. The issue is run into is the office management. Today I went in for a cleaning and the Dr explained what needed to be done. I get the amount it was a little higher than I expect but no problem. The lady the desk took her time and explained everything she was nice. Only to call me back the price tripled. Legit went from $1k to $3k in a matter of minutes. Now if this same issue hadn’t of happened a few years ago I would say it was isolated. But no I don’t trust these people at all. I would think twice before going here.

I’ve been coming here for years and sadly have seen it gotten to a point where I’ll be looking for another dentist. My last few cleanings have been inconsistent with services offered and the recommended follow ups. The new staff always seem annoyed and rushed when I visit, and are very unprofessional with side comments and inappropriate conversations. The rooms and instruments also look dirty with noticeable marks on the tools, walls, and half broken tvs. Before COVID, this was the dentist I recommended to all my friends and family, but now I’ll be telling everyone to look elsewhere.