James Ritter DDS in Virginia Beach | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Only giving a 1 star because I cannot rate them lower. My husband was recently seen for tooth pain. The first visit, he had a filling. Then had to go back as he was having trouble with the filling a week later. Another week went by and he developed severe pain while we were out of town. We called and the dentist was able to get him in the following afternoon as well as call in an antibiotic for infection,(this was the only positive experience of the entire process). So he went in for a 3 rd visit within a 3 1/2 week period to be seen and referred for a route canal. They did not explain the process to him but simply handed him a referral and said to schedule. He made the appointment with the endodontist, had the route canal and was told to follow up with our dentist within 30 days for his crown. So he called the next day and scheduled a 4th appointment to hav his crown done, or what he thought. At the last appointment he had his teeth were cleaned, dentist came in and looked at his teeth and said “we need to get you back in and have the cavity filled.” My husband said he was supposed to have his crown done and the response was, “that’s not what is on our schedule”. So needless to say, he had to schedule another appointment and take additional time off work. He voiced his frustration and a week later received a discharge letter. As someone who works in healthcare I would not recommend this practice, not only are they disorganized, they do not provide clear information regarding the process for procedures, do not have any compassion and have zero customer service skills. Staff are less than professional when addressing your concerns, never once did he receive a call from the office manager. Just save yourself a lot of headache and go somewhere else!

This place was awful. I needed and emergency tooth extraction. The dentist even said so. But instead of pulling my tooth he said “do to your anxiety level I need to see a specialist to be put to sleep” mind you I’m self-pay and could not afford a dentist like that. I left in tears and in excruciating pain. These people have no morals or ethical values. And for doing nothing at all they tried to damage my credit. I am now working on a lawsuit. Please if you care about yourself do not go there.

Go ahead and call if you want. They don’t have any openings and they were really rude about it. I called my brother who referred me to them a while ago. When I asked my brother if he was with them, he said no, so I asked why, and wouldn’t you know he said “I quit going to them when they were rude to him as well on the phone, he was a patient there for quite some time.” I am sure they are nicer when you’re about to spend your money there.