Lake Wales Dentistry in Lake Wales | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Very unhappy with my service here. I have never been seen at my appointment time and have always had to wait 15-30min+ even when the office is empty.

On my first ever appointment they had a running list of everything that was wrong with my teeth which, ok, I hadn’t been to a dentist since 2020 so that’s fine, except I didn’t have any pain or cold sensitivity or anything. Came in for a cleaning a few weeks later because they couldn’t do my cleaning that same day, and the doctor was very condescending speaking to me.

Came in again to get some fillings in. Did not have any pain or sensitivity before the fillings, had a LOT of problems after the fillings. Constant headaches stemming from aching jaw for several weeks, new cold sensitivity, new pain when eating crunchy food, none of which were present prior. Called to make an appointment to fix and they told me they could see me in three weeks.

Finally came in today. I had the appointment date wrong which, fine, that’s on me — but they checked me in up front and told me to wait in the lobby and that they’d be with me shortly. I waited over an hour. When I came back to the desk to see if they’d take me soon, they couldn’t find me and that’s when i realized I had the wrong date. So how did they check me in in the first place??? How was I waiting in the lobby for over an hour and no one realized??

I’m going to go across the street to Aspen and see if they can fix my bad fillings anytime soon. I’m not coming back here. I’ve always just left feeling frustrated.

The two stars I am giving are for the hygienist I had as she was kind and amazing. If you are a young adult on your own for the first time I do not recommend this dentist at all. I fell behind in my invisalign, and asked how I should proceed with being rescanned for the program. He told me that because I was graduating my college and moving out of the area within the next year that I was wasting his time because he wasn’t making any money off of me – even though my insurance was paying for the visit and X-rays so there was money coming in – then proceeded to scold and talk down to me for about 6 or 7 minutes saying I was wasting my youth by “not fixing my appearance.” I was on the brink of tears to the point the hygienist was asking if i was okay the whole rest of my visit. He also kept pushing for me to go visit his daughter and his friends offices for services I said repeatedly I was not interested in. Not sure if it was just because I am a young woman, but his condescending demeanor and inability to speak to me as an adult was abhorrent. I hope everyone has a much better experience than me.

The place is clean, Sophia, the technician that gave me the service is the best, the doctor is funny, there are parking spots for handicap. BUT, please, call your dental insurance before you pay a penny. If they wrongly charge you for a service covered, they won’t refund your money, until who knows when. On my second visit, they charged me incorrectly. I called them and my insurance, and we all agree that the service is covered. But they won’t refund my money after they finish the treatment (Maybe months in my case), and you need to consider the time the insurance takes to pay them after the service. If we all agree that the money I paid were charged incorrectly, I don’t see why they need to keep my money. My insurance called them with me on the line, and the answer was that. They will not give me my money back until the end, and they can’t give you an exact date. Immediately I cancelled my appointments and my treatments. This place for me is a no-no.