Leo Townsend, DDS in Elk Grove | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I found this office via google. My first visit was very nice and professional. The receptionist was very nice and made me feel very comfortable. She is pictured in the photo in the far right. I called to schedule my next visit and found out that she no longer worked there, after leaving several messages. Kimberly finally returned my call and was rude. Upon entering the office the 2nd time, I was greeted by a lady named Kimberly, she was VERY unprofessional and wanted to gossip about the receptionist that no longer worked there, I explained to her that my interaction with the previous receptionist was exceptional, and I would rather speak about her being rude to me. I finally got up the courage to call back and finally schedule my crown. I left a message again no call back. So today I called again and was hung up on twice, then someone called me back and didn’t say anything. Needless to say, I would not recommend this dentist office. I am not sure if this is just a front office problem, as my 1 interaction with the dentist and hygienist was professional. This has been a nightmare, which is why I delayed getting the work done I needed, hopefully another dentist can assist me with completing my dental needs.

I have gone to Dr. Townsend’s office for many years now. I love going to my dental appointments because the office staff is so helpful, friendly and make you feel welcomed! All of the staff is professional and I always feel taken care of. I know that most people hate going to dental appointments, but I can honestly say that I love going to mine! I love walking into the office and everyone knowing me by name and treating me like one of their own. Dr. Townsend has some of the coolest tools to help diagnose things and because of this has been able to avoid things that could have gone undetected and eventually cause a lot of pain. He always explains everything to me in a manner in which I will understand. He truly tries to make everything as easy as possible for his patients. My husband and even 6 year old son love going to see him. I recommend this office to ALL of my family and friends.

Recently made a switch of dental groups, at my wife’s suggestion. I was impressed with this place. For a person who has been in excellent dental shape for most of my life, I was distressed at the thought of 2 cavities. 2 things set me at ease; first, the collaborative and positive culture of the staff. They seem to genuinely like each other and are eager to help one another. The second is the demeanor of the primary, Dr. Townsend. He gives a great opening speech (“this is a partnership….”), and checks in constantly to make sure you’re aware of he is doing in your mouth and why he’s doing it. The rhythm of communicating with him and the staff while listening to the loaded iPod they offer takes some getting used to, but it’s better than facing a drill alone. Good experience, as dental work goes. Bravo!