Monterey Park Dental in East Los Angeles | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

This dental group has some really good employees overall. Unfortunately, on October I had someone from the desk calling me saying my payment didn’t go through and that I was behind on payment. I was 100% sure I wasn’t. I asked this lady to please double check. She proceeds to tell me I owe them and insisting If I want to make the payment there and now. On November they took the money from my account and it’s been 3 weeks I am still waiting on my money back. They wanted me to send them proof of my bank statements. I said no. The information of balance, payments, and every detail they have so I didn’t send anything. I spoke to them in person showed them the proof that if don’t owe anything and they agreed that I didn’t owe them anything. So I don’t understand the delay. I’ve called several times. And they just say corporate is in charge. For everyone PLEASE be careful if you pay cash. Keep your receipts or at least take picture of them. If I didn’t have a bank account to proof with bank statements they would have kept insisting I owe them.

Score 0. Worst clinic ever. Beware all they want to do is take your money. Took my daughter to get second opinion after they claimed she needed all this work. On top of it they messes up my daughter teeth when removing bracess. They hire incompetent people. Then Erica the so call manager is incompetent. Unable to cancel appointment for my daughter since she’s 18, after i told she’s 18. She didnt even screen if she was an adult. But then asking me to have my daughter call to cancel when she’s in school. They take the parents money, but can’t cancel appointment, just so they can charge a late fee. All appointment Reminders are sent to mother’s phone, just idiots working there.

Had a appointment for both my kids. After waiting for 50 minutes and watching other patients go in that arrived after me I decided to ask why we are still waiting. They stated they where going to a specialist. So I asked for the manager and the Manager with a bit of an attitude said she was the Manager. She stated that they where behind today. I would have appreciated a simple visit from the staff to let me know before having to ask. I will more than likely look for a Dentist after I have been coming here for Childrens dental work for years. Terribly run office and I can tell from the manager’s attitude why.