Norwich Smiles Family Dentistry in Ledyard | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I went in last year for a root canal. The dentist put a temporary cap on after the procedure. The cap caused the rest of the tooth to break before my next appt and then they charged me to put in a post after the dentist made the mistake of improperly setting the cap. Had he done his job the tooth would have been fixed last year. When I came in to fix it he said “what did you do”? I was eating a bagel. The guy obviously screwed up and didn’t want to take responsibility or hurt his vacation fund: The fact that he used his own mistake tas an opportunity to increase my bill is at the very least dishonest. I’m a contractor. If I do something that causes damage I have to pay for the materials and labor to fix iit. That’s how any service works. This dentist has failed every step of the way and wants me to pay for his mistakes: Not gonna happen. I also pay out of pocket for dental and they know that and have always charged me full insurance rates along with as many extra appointments as possible so they get every last penny. Now I’m trying to recover my money from them so I can get another, honest, dentist to fix the tooth because the root canal failed: This place is a joke and is ripping people off. Go to someone who actually wants to help you rather than count their dirty money.

I have been coming here just over a year, since being bounced around through a few dentists (insurance is a pain!). I have to say, I really like coming here! The entire staff is so kind, efficient, and informative. I see Dr. Heil primarily, and he is engaging and friendly, and most importantly, he doesn’t make me feel like he is rushing or just trying to get through the appointment. My dental hygienist, Christie, had a gentle touch, and was patient and kind through x-rays and a cleaning. She also took extra time to talk about the different toothbrushes she had, and made sure I had everything I needed. My mother-in-law grew up with a terror of dentists and I’ve recommended her here as well, because I feel they would be good with her. Glad to have another checkup with no cavities! Excellent office and staff.

I have been reading all of the comments and I really don’t understand the negative ones. Everyone here has been amazing to me over the past two years. They even deal with my anxiety about being at the dentist in the friendliest way. They are kind, patient, and so understanding. Someone commented about them taking your money for rescheduling on the same day and was mad about it. Yes. This is general practice. They are a business and cannot fill an appointment last minute so when you cancel the same day or miss your appointment there is a fee as there should be. There is a sign at the desk I believe that states this. Thank you to the entire staff for being friendly and patient.