Pacific Smiles Dental Glen Waverley in Glen Waverley | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Wouldn’t recommend.
I had to have a tooth removed at the Oakleigh clinic and then I wanted a crown. Medibank recommend the Glen Waverley one so I went. They were very pushy for me to get the service I had for thr removal at another clinic put in their name and said they didn’t do it properly and very much made me worried. ( I now see this as a red flag and more about money then patient care)

They then went on to give me a clean and a filling and took additional xrays (even though they had them from the other tooth removal) and advised a crown.

I went in to get a crown (2.5hours) and they could not complete the first stage, causing me to have to come back twice and then giving up and referring me on.

I have to agree with others, the receptionist are terrible, they couldn’t refund me on the day, didn’t pass my referral on and I have chased them three times to get payment and answers. Still waiting

After five weeks since we started I now have been advised by another dentist ($300 later for more xrays as they refused to send my records on to me) the tooth that they said needed a crown is compromised and shouldn’t have a crown on it and should never have been reccomened too.

They are all about profit and do it in strange ways.

Never again

Saw Dr Keanna for a tooth filling. She was Professional in her approach – explained the Procedure well in a calm tone of voice, without rushing. Even during the Procedure, she stopped a few times & repeatedly kept asking if I was in any discomfort. Her concern felt genuine. I experienced little to no discomfort during/after the Procedure. I have no hesitation in going back or in recommending her.

Dr Keanna also treated her Assistant Angelina with a lot of respect. This stood out to me especially because of the shabby manner the previous Dentist I saw at the Clinic treat her Assistant.

The other Dentist, was very forceful & dismissive in her approach – did not pay due consideration to the discomfort I was in or to what I had to say, after the Procedure. She also gave the impression of wanting to rush with the Procedure to attend to her next Patient.

I would not have attended the Clinic for a second visit if not for the lady at Reception – Olivia, who convinced me otherwise when I requested not to book a second Appointment. A big “Thank You!” to her for introducing me to a good Dentist.

wouldn’t recommend this place at all. My daughter was just a kinder kid and once she got a toothache, thats why we went to pacific smiles glen waverley.
Even though my daughter already had a full mouth X-ray that took about two months ago, and I knew which tooth was rotten and needed to be fixed. The dentist still required my daughter additional full mouth X-ray, I told them I don’t want my daughter to get radiations from X-ray, but he said without X-ray he can’t do anything. My daughter was in hopeless pain, so I had no choice but to take another full mouth X-ray for my daughter.
But after they took a full mouth X-ray for my daughter, they found out the image was not clear at all. Because their X-ray machine was broken, so the dentist told me they have to use the old X-ray. That’s double standard and hypocritical.After my daughter got radiations from full mouth X-ray, no apology at all, that’s how they treated their customers. Its all about benefits oriented.