Pacific Smiles Dental Tuggeranong in Canberra | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

After my appointment at approximately 12pm, I stood waiting at reception for a good 20 seconds before either receptionist looked up. When 1 did, – don’t know her name as she didn’t have her name badge on – the older 1, she looked at me and said, “Can I help you?”. No smile, hello nothing. She was not on reception when I arrived. I explained to her I wasn’t sure if I have anything to pay for. She looked at me incredulously, asked my name and proceeded to tell me I owed $70. I was not expecting to pay anything, as I thought a filling I had done recently at Pacific Smiles had fallen out. She said “well I don’t know I wasn’t in there”. She was very rude and I told her so. All the other receptionists there are very happy and pleasant.
I was in the dentist chair for 5 minutes and had to wait 10! I was charged $70 to be told that no, your filling didn’t fall out!! Very quick visit, and very unpleasant.

First time appointment. Online booking was easy. Receptionist called on day of appointment to confirm. She communicated clearly. COVIDSafe precautions observed at reception. Dr Shah and assistant were polite, communicated clearly, undertook a thorough examination, and recommended me to a specialist rather than offer services that would be unhelpful. They exceeded my expectations.

30 May 2024 appointment
Regular check-up and clean. Dr Shrestha, her assistant, and reception staff all very professional. Thanks!

I went in with a sore tooth and got an appointment with Dr Shah. She explained what was wrong and walked me through the problem. I had to go back to get the fillings done and she did an excellent job. She checked on me constantly to make sure everything was going ok and was very gentle and considerate that she was working on an actual person, not just a mouth. I have to go back and see her again and get more fillings and I am not dreading the experience.