Phoenix House Dental Centre in Whakatane | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Started off great, after orthdontics i was offered a plan would cost me a further $14000+ after doing extensive research I decided that I could go on a holiday, get my teeth finished, learn another culture, and probably gt a much better result for far less. After informing my then dentist, he was very rude towards me, he told me that it was rubbish, rubbish and that I was no longer a client there, and that he had plenty of clients. I never reacted, just requested my records said ok and walked out. For me, its my choice, my money, my teeth. They cancelled my hygenist appt and thats ok, there are plenty of other dentists and hygenists around. I work in the health industry so from one professional to another he needs to reflect on his attitude towards his clients. I would not recommend this dentist.

Had my two lower wisdom teeth pulled yesterday and they made it a pleasant experience, the injection at the start is the worst part of the surgery but after that all you feel is a bit of pressure and maybe some vibrations, I was even told if I didn’t want the surgery done I could leave which made me feel a lot more comfortable. Recovery is quite painful, but at the end of the day a week of pain is better than half my bottom jaw being compromised from easily avoidable gum disease, at the end of the day I have no complaints and I’m glad it was done.

The dentists I dealt with at PH were lovely, patient and exceeded my expectations. The receptionist, however, was rude, passive aggressive, and ignorant. The first time I dealt with her, I brushed her behaviour off as possibly ‘having a bad day’. However, as I came in for further treatment the only consistency she showed was discourtesy. As the first interaction, and really the face of their establishment, she was overwhelmingly disappointing. Especially with such lovely dentists. Her behaviour made me very discouraged to return to Phoenix House.