Pleasant Valley Dental Health in Methuen | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I do not relish the idea of writing this review because the dentists and hygienists at this practice are some of the best you will come across.

If you do use this practice make sure you have out of pocket liability in writing prior to having a procedure done in case there is an insurance issue. Follow up with your insurance prior to having a procedure done as well.

If you do give them your credit card and sign anything that allows them to charge it, be prepared to have charges run without receiving an itemized bill or them making sure you know that they will run it before they do.

I will happily edit this review if things get resolved but that does not negate the fact they charged my credit card almost $1000 prior to making sure I knew they were doing it or even receiving an itemized bill for what they were charging me for which would’ve potentially maxed out my card just prior to Christmas.

I would’ve happily worked something out if they had given me the opportunity to return their call prior to charging my card.the office manager left me a message to call her back in an hour before running my card without my knowledge as to how much or price breakdown.

The office manager is passive aggressive and a bully when it comes to extracting money from you by any means possible. Her customer service skills are simply non existent and she will not hesitate to charge you first without waiting to here from you.

Her behavior is borderline harassment with phone calls and she will try to convince you that you don’t understand your rights and that she knows better because she comes from a family of lawyers. Do not believe it and stand up for your rights. Question and don’t be intimated by her.

I have never not paid my medical bills and have been going to this practice for over 15 years. I had no issues with paying my balance if I truely was liable. As long as Alyssa is the office manager here. BEWARE!

Non of this needed to happen if the office manager actually understood solution based client service practices and didn’t act like she knows better than everyone else.

I’ve been in Healthcare for 20+ years and have never experienced this type arrogance on the part of an office manager.

Five Stars for Dr Upite and the Hygienist, especially Elaine and Catherine. I’ve never had a bad experience until I met the new office manager whom which is very confrontational. I’ve been a patient for roughly 10 years and for some reason the practice now requires a SSN and credit card on file. Not once has my insurance not paid. I’ve never carried a balance. My wife works in the dental industry and informed me her practice asks for it however doesn’t push patients for it unlike this new office manager at Pleasant Valley Dental Health. The new office manager also informed me they bill our insurance as a “courtesy” to us and could just make us pay in full at the time of service. This would then require the patient to apply for reimbursement from the insurance company. So glad they perform this “courtesy”, I bet if they stopped this “courtesy” they would see a decline in the number of patients they see each day. Actually, I bet they will see a small decline just due to this new office manager. I’ll happily delete this review if this new office manager ever departs the practice.

I’ve been holding off on writing this review to say the least but I am still in utter shock to find that the office manager “Alissa” is still employed there at Pleasant Valley Dental office. I showed up to my appointment to only find out it was canceled because i did not confirm one week ahead!!!! Ive had many altercations with this woman in the past. Shame on Dr Upite for having her still employed there. It’s quite disturbing to be honest to hear the manor in which she’s spoken to me and many many people I know who go there. I’ve been a patient for over 15 years and let me tell you we have all experienced a back and forth with this lady. If we don’t take radiology films we are told we can no longer be patients in the office. I am pressured and harrased to get my treatment done and pay in advance . This is utterly insane! There is no law stating I HAVE to do this. I am no longer a patient there and I’m telling you at this instant alot of people will be finding a new office with a much friendlier experience.