Rocklin Modern Dentistry in Rocklin | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

If you come here please ensure that you dont have anything else scheduled for at least 90-120 minutes for an appontment. The first time here, my daughter had to wait over 1 hour from check in, note we had to bring her from school. After the wait it took about another hour until the dentist was finished.

Today, my other daughter had an appointment. We checked in earlier for a 3:30pm appoinment at roughly 3:20pm. A 50 minute wait and I was told by staff every visit is at least 90.

Find someone else. The wait time is unacceptable and as others have said they dont hold their end of the bargain.

Theyll say they are short staffed but its been the same staff since over a year ago with a few more people.

Translation: we are numbers and the patient outcome seems somewhat rushed once they are treating you.

My advice:
Look its simple, you want patients especially my families business. Then make people wait no more than 15 mins if you are going to expect us to be on time or show up 10 mins earlier etc.

Patient outcome wise, if you do get the dentist who tends to focus on the patient. Its Dr. Tran.

Im not feeling this place and will be talking to my wife, who is also a patient, to her and our daughters to a new dentist. Thats 3 people.

Smh…owner needs better practice management software for booking and belaying communications to patients.

My experience with Rocklin Modern Dentistry has not been good. The Dentist seem to be fine, but the administration is absolutely terrible. My last experience with them was as follows: I was sent an email telling me to be there at 7:45. I arrived at 7:45 where I was met at the door and told to wait outside until 8:00. It was raining outside and my wife was dropping me off because she had another appointment to be at. I asked once again if I had to wait outside in the rain and was told “unfortunately yes”. It appeared that they were having a staff meeting in the waiting area. When I finally got in the office 15 minutes later I was told my appointment was not until 8:00. I showed them the email telling me to be there at 7:45 and was told “oh well”. In my opinion this is horrible customer service. I have had many other problems with the administration at this dental practice. I must say once again that the dentist seem fine, but the customer service is horrible. For these reasons if you are searching for a new dentist I would take caution before selecting this one.

They did my root canal in 2018 and in the process they cracked the filling they put into it. Despite being told I wouldn’t feel pain in that spot anymore for the next year and a half I was brushed off and was told it was “just my wisdom teeth crowding” fast forward to 2020 and my root canal area became so infected it ate all of the bone of my tooth away and I had to have it removed. Now both this dentist and my regular dentist are pushing me to get an implant, which is thousands of dollars for a mistake THEY MADE AND DIDN’T CATCH not
only did they brush me off when I told them for over a year I was in pain now I have to pay for their mistake. It isn’t fair and while I can not find any documentation to prove this, I wish I could because I would LOVE to get a settlement or just something for all the trauma that I have been put through. This is YOUR fault yet I’m the one who has to pay now. I have zero faith in dentists anymore it’s just a business for you not healthcare.