Scident Family Dental Clinic in North Vancouver | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I have been a patient at this dental clinic for over 15 years, adhering to their recommendation of having my teeth cleaned every three months. Recently, I received a text message from the clinic stating that if I did not continue to book appointments every three months, they would remove me from their patient list. I was shocked by this message. Consequently, I immediately requested that they remove me and my family from their list and cease further contact.
Several issues have prompted my dissatisfaction with this clinic:
1. Insurance Billing: Patients are required to handle their own payments, as the clinic does not bill the insurance company directly.
2. Doctor Changes: The clinic changes doctors without informing patients.
3. Hygienist Turnover: Hygienists at the clinic do not seem to stay for more than a couple of months. I have never had the same hygienist clean my teeth twice.
4. Unprofessional Conduct: I once had an issue with a hygienist who failed to perform adequately. When I complained to the doctor, I was told it was because I came in on a Saturday.
5. Specialist Referrals: On one occasion, I was referred to a gum disease specialist without being informed that the visit would not be covered by my insurance.
Overall, my experience has led me to believe that the doctors at this clinic prioritize financial gain over patient care. The lack of consistent management and the unprofessional approach to patient communication and care are significant concerns. It is unacceptable for a clinic to threaten patients with removal for not adhering to a strict appointment schedule.

I recently underwent a major dental procedure at Scident Family Dental Clinic, and I am incredibly impressed with the level of care and expertise provided. The complexity of my dental implant required a high degree of skill, and Dr. Chehroudi and Dr. Chang executed the procedure with exceptional precision and professionalism. From the initial consultation to the final follow-up, their approach was thorough and attentive, ensuring that I felt informed and at ease throughout the entire process.

The team’s dedication to my well-being was evident in every interaction. They took the time to explain each step, address all my concerns, and make sure I was comfortable, which made a significant difference in my overall experience. It’s clear that they genuinely care about their patients and are committed to providing the best possible dental care.

I also appreciated the transparency regarding costs. There were no surprise fees, which further highlighted their professionalism and integrity.

Overall, the care and skill demonstrated by Dr. Chehroudi, Dr. Chang, and the entire Scident team exceeded my expectations. Thank you for delivering such a seamless and exceptional dental experience!

I had an extraction done at Scident Family Dental six months ago, and I couldn’t be happier with the outcome. Dr. Laurie Chang and the team at Scident Family Dental provided exceptional care during the procedure, and I have experienced no issues or complications since.

Dr. Chang’s professionalism, skill, and caring demeanor truly set her apart as a dentist. The staff at Scident Family Dental were also welcoming and attentive, making my visit a smooth and stress-free experience.

I am grateful for the excellent care I received and highly recommend Scident Family Dental to anyone in need of dental care. I will definitely be returning for any future dental needs – thanks again to Dr. Chang and the entire team for the outstanding level of care!