Shawnee Health – Carbondale Dental in Carbondale | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Poorly run, unavailable, high staff turnover, refuse to make appointments ahead. They let my niece that needed a simple filling go so long by refusing to make an appointment that she eventually needed a root canal, my daughter was snapped, “No it doesn’t hurt” at by a hygienist named Kathy on her FIRST cleaning at 3 years. My kid wasn’t even crying, she just said, “That hurts,” when Kathy was digging with floss. Kathy was ALWAYS rough and rude every time she cleaned kids, so I couldn’t figure out why she chose it. And my kids are really quiet and well behaved. So my kid just endured it but has hated cleanings privately ever since. Marissa is good at the adult cleanings, but she’s overworked and the only adult hygienist last I checked. The children’s hygienists they have now are fine, but I scheduled my youngest 2 kids last cleanings BACK TO BACK and they SEPARATED one of my little kids from me when we got there and did them at the same time in separate locations. I stayed with the youngest, but I was inwardly furious. Um, no. Never again will I agree to that. They constantly cancel appointments –if they offer a Friday appointment I can guarantee they’ll have someone “out of office,” that day connected to the weekend. You WILL get a “We need to reschedule, but we’re booked out 6 mos,” call. Refuse ANY Friday appointment. They’ve repeatedly cancelled appointments when we’re THERE checking in claiming they called and voicemail was full. Checked and no messages or missed calls each time, so that’s frustrating. My husband has missed work because of their incompetence. We have Medicaid–all Medicaid clients get treated like second class citizens. Have fun finding someone else–this business knows they’re the area’s only Medicaid option, and their care reflects that position of superiority. My kids qualify for 6 mo. cleanings. They’re lucky if they get yearly cleanings with how many excuses Shawnee come up with. They can’t keep good staff–Kimbro was awesome; of course they lost him. Not sure how they treat their doctors, but there’s a high turnover, so it can’t be that great. Another pet peeve is their complete lack of respect for private information under HIPAA. When you check in, one of their employees will “verify” by yelling out your whole address, phone number, DOB and everything else for the whole waiting room to hear. Early in my time as a client I had one employee ask me to state my SSN IN FRONT OF THE WAITING ROOM PEOPLE. I asked for a paper to write it down instead. I go to church with a family that is forced to use Shawnee for foster children and they HATE it. If you have no other options and don’t mind the runaround then this is the place for you. As soon as I have another Medicaid option, we’re gone. Till then, I’m stuck doing this song and dance with Shawnee that I’ve been doing at least 12 years.

If I could give less than 1 I would. Not only is this Dentist lacking ANY bedside manner but is over confident in her ability to perform what should be a simple dental procedure. After I did not take to the numbing as well as I should have she continued to use 3 different pliers to try and extract my tooth but was unable to do so as I still felt immense pain as she was pulling and moving my entire head with the back and forth motion. I understand it is of no fault of hers OR mine that the numbing did not take but she seemed to get frustrated with me hurting and abrubtly ended the procedure stating “we are jut going to refer you to an oral surgeon” as she left the room. I sat there crying in pain, even appologising for something out of my control. Her assistant also had zero compassiomn as she handed me an outdated list of surgeons, told me to call when I pick one so they can send them the information and sent me on my way. My tooth has been moved amd left space between my tooth and gum. NO PAIN MEDS OR ANTIBIOTICS WERE PRESCRIBED (to prevent infection??) I have been in horrible pain for 3 days now, with no one at the office returning calls or holdinh her accountable. No one should ever have to go through this and feel as though they were a waste of time when th “Dr” washes their hands of a patient. If I were Dr. Schall I would be so ashamed that I let my patient down and was so rude and KNOWINGLY screwed their tooth up more than it was originally. I haven’t slept for 3 days and Not 1 person from the office has returned my calls. I will hold her accountable and NEVER suggest even a worst enemy tocever see her. Not even the worst criminal spending life behind bars should have to be subject to dr. Schall and her horrible demenor and lack of basic empathy and skills.

They are really bad with appointments, I wouldn’t recommend them. I was given a referral by the ER at Memorial hospital of Carbondale after a small accident that had a couple of my teeth messed up and I didn’t have a dentist. The people from the hospital told me to wait for 5 business days before I would get a call to setup an appointment. The call never came after weeks, so I requested the hospital to resend the fax which they did. I still never heard from them. I made an appointment with another dentist who saw me on a short notice. After about 2 months or so, I get a call from them asking if I was still interested in an appointment. If their customer service itself is so bad, I am worried about actual dental care. There are a lot of good dentists out in Carbondale, try them instead.