Smiles Made Perfect in Ozark | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I have had nothing but problems with this business from the start. I originally came in to have much needed work done, and staff was friendly and work was great. I still have no complaints with the actual dental work I’ve received. However, the issues have mainly stemmed from billing and other staff. As this has been about a year running issue, I don’t have or remember all details, but after my second visit, they incorrectly billed/ submitted info to my insurance. I learned about this when I received a bill for approximately $650 a few months later, along with a nasty note attached. When I spoke to their office, the lady was beyond rude when I was just trying to understand what happened. I told her I would get this paid but needed to look into my insurance to ensure this didn’t happen again, and when I asked for info she snapped and said something along the lines of it not mattering and I needed to pay it anyway. I spoke to the owner who was kind, offered assistance with the bill (which I denied and paid them because I felt it was the right thing to do to not stick a small business with a several hundred dollar bill), and he asked I give them a second chance. I went back fall of last year and had an even worse experience. I don’t know if there were hurt feelings on their part because of the previous issues, but I strongly felt they treated me different. After receiving the most painful cleaning of my life, I had to pay out of network, for my in network insurance. After asking them no less than 4 times over a few months to look into this, I finally received an “answer”. They told me they switched systems and just said I’ll have to pay out of network, that they’re contracted so it is what it is, when that was not the case for my last two visits, and when I spoke to them earlier this week they told me my insurance is in network. I’ve spoken to my insurance who had told me the reason I was charged out of network my last visit was because they didn’t file their paperwork to continue to work with my insurance company and United Healthcare was not accepted by that office a little over a week prior. I’m tired of playing games and getting the run around. This company has cost me an additional ~$800 due to their mistakes and has zero remorse. I really just wanted to be refunded my last $150 that I shouldn’t have paid, but they refuse to take accountability.
Edited to add: I have not received any contact since this review, nor have I received my records as requested

**ATTENTION ALL PEOPLE WITH DENTAL ANXIETY**
My visit took place 6/13/24
This place is amazing! Walking into the building, we were welcomed with a comfortable waiting area, smiling staff, and a clean and kept up office. The hygienists I had the absolute pleasure of meeting were so lovely, kind, helpful, understanding, … I could go on and on about how amazing they are honestly. As someone who struggles with severe dental anxiety I was terrified to arrive and be treated poorly or as a nuisance. I am not proud to admit that I hadn’t been to the dentist in 7/8 years, so I had a healthy dose of fear of what I would have to deal with. There was not a single ounce of judgement from anyone I encountered including the DMD. My hygienist talked me through each step as she worked and eased all of my worries when I brought them up. I was dealing with a full blown panic attack during my cleaning (tears and all) and I was met with reassurance, help with guided breathing, smiles, and complete understanding when I needed to take my anxiety meds when it got too intense for me. I am so grateful to everyone there and for once I’m pretty excited to see everyone in 6 months for my next check up. Thank you so much to everyone who works here, I am so grateful to you! If you’re someone who struggles with the same issues I do, don’t hesitate to book your appointment here!

Made an appointment a month ago Everything was confirmed. I’ve had severe pain non stop for the past month waiting for my appointment to finally get here to get this tooth pulled. I get 2 missed phone calls first thing this morning. I call back not even 10 minutes of missing the second phone call. Mind you I’m at work like a normal person on a Wednesday and do not have my phone glued to me since I’m at work. I call them back and the lady said she was just calling to confirm that I was coming in tomorrow I said yes she said great!!!!! Then she told me that they canceled my appointment due to me not answering my phone. They said they called me yesterday which was a lie they never did. So since I missed the 2 phones call this morning now i no longer have my appointment for tomorrow Make sure you don’t miss there phone calls because your at work you won’t have an appointment!!!!!