St Mary’s Dental Practice in Gateshead | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I don’t usually leave negative reviews but this practice left me feeling very put out. I had “quick straight teeth” with them several years ago and since lost my retainer. The service I got when I was there was great. I emailed to ask if they still had my records on file (I would understand if not) so I could pay for a new retainer. I was polite in my emails but the ones I got back were so unprofessional and unfriendly, and weren’t signed off by anyone so I never knew who I was even speaking to. They first told me “the lab has to search through thousands of files!!!!” as if someone would really be searching through each and every file? After not hearing from them for weeks I emailed to say please at least let me know if this request wouldn’t be feasible so I could at least look elsewhere to get them done, and no response. This was months ago. They made me feel like I was pestering them. Totally uninterested and such an unfriendly service.

Worst place for the NHS patients, even though you will have to pay for private from time to time. Taking months to leave an appointment and when it comes to get your service, they will tell you to do another examination. They keep making those appointments just to get more money, don’t really care as they probably know you don’t have any other choice. The staff that was during one emergency appointment, had no idea why I was there for. She did not greet me at all, did not listen to any of my issues and in the end did whatever she thought was right and told me to leave without even giving me e mirror to check my front tooth. You made me leave that place and made me go through months of anxiety and stress. I hope one day you are left to a position like this and people treat you just the way you treated me. Disgraceful!!!

Horrible experience. The dentist messed up my root canal treatment so badly that after 2 years I started having severe pain in that tooth, requiring a second root canal treatment to fix the botched up job by this dentist. Called them to have an appointment but they didn’t even listen. And after 3 more years of on and off pain, the infection in the root canal was so bad that had to extract that tooth.
Xray revealed the dentist even left a tiny part of the instrument in my root canal leading to dental granuloma.
I regret the day I went to this horrible dentist.