Tandartsenpraktijk O.T. Menger V.O.F. in Maastricht | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Last year I had a big tooth decay, and I went here for a checkup. The decay was bad and he gave me anesthesia and filled up the whole. In total I was charged around 104 EUR (I can bring up the bill to check again if needed). I sent the bill to the insurance and the insurance wanted proof that this procedure is not regular teeth cleansing and is of medical necessity.

However, afterwards I got extreme pain, so I came back to check up and asked him if he can confirm to the insurance that this is necessary. It is basically a sentence of confirmation, not so much effort. He told me of course the treatment was necessary. but he’s not gonna sign or write anything to the insurance. He said something along the line of: “Oh, so do you want me to lie to the insurance?” (when it is of course not a lie) “You international students are always the ones with trouble, you came here with a hole in your teeth so my job is to fill it and I did not know anything else, those are not my job”. I was pretty intimidated and felt unsupported. I tried to tell him this is not lying, I just needed him to confirm the question from the insurance so I could get my money back, this is a very big amount of money for an international student like me. Finally, he sent me home saying that I can send him an email of what the insurance asked and he might be able to help. So I went home and sent him the email. I have never received any response.

As for how the tooth decay went, I had to go back to my country because I was pretty traumatized by my experience here. I did not want to do any treatment here thinking it is too expensive and the dentist won’t help with confirming to the insurance, and my teeth actually got worse and worse. I took online classes and went to the National Hospital of Dentistry in my country and had to do a root canal treatment there.

I am only able to write this review now when I told my friend the story and they encouraged me to speak up. I hope this can be a good advice for international students: bring a form to your dentist and check if they can help you with confirming insurance before doing any procedure (especially when we’re just students who live on so little cash).

This is a long shot, but I also hope after this the dentist will contact me to finally give the confirmation to the insurance so I can get my insurance money back. Maybe then I can change my reviews of them.