Tandartspraktijk Bartoklaan in Utrecht | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Expats unfriendly. It was my first time at the clinic, and the receptionist refused to speak to me in any English and did not try to find any colleague who can help with translation. When one of the dentists eventually came to help and when I mentioned that I did not received any rescheduling confirmation to my email by the receptionists today, I was told that this will be my last time at the clinic, and one of their clients told that I am supposed to speak Dutch when living here – What a day! This will surely be my last visit because I do not at all feel welcome nor safe at this clinic as an expat, and I definitely will not recommend any expats who is not fluent in English to be their clients.

I will acknowledge that fact that the dentist who treated me today was friendly. It is a pity that I will have to go to a clinic farther than my own neighbourhood, but being an expat for while, the being treated with racism was one of the most painful experiences and the last thing I want.

Update 13:30 Tue, March 5 2024

In reaction to comments from the owner, here are more details of

Around 9:00 in the morning, I received a phone call for an appointment during which the receptionist to reschedule the appointment in Dutch, even though I replied clearly in English. I tried my best to cope but was very confused about the new time. I was promised that a confirmation email will be sent to me, which NEVER arrived.

Around 11:10, I was unsure about the time without any confirmation email but 11:10 was the only English words that came out of the phone call so I had to count on it. When I enter the clinic, two receptionists were there, minding their own business and chitchatting, completely ignoring me even though I was standing at the counter. I was ignored again while I waited patiently till the receptionist finished her work and asked her if she could communicate in English for the follow-up appointment. She refused in Dutch and took no action, and I was later asked to make a phone call later till they have someone who speaks English who can help. While waiting for people who can speak English to come for help, I was calm and I did not prevent the receptionist to receive any other clients, and all reactions I received from the receptionist and the dentist who came out later were either passive-aggressive or aggressive.

When we proceed to payment, since I was asked to pay at the counter rather than via my insurance, I insisted that the confirmation should be sent right after the payment, and the dentist started reading out load my email address in public – this is how your clinic protects your client’s privacy?

If I could foresee the future I would have cancelled the first appointment so that I wouldn’t have to put up with all this nonsense. I shall go back to my previous dentist on the other side of the town, who treats me like a proper person.

This will be the last time that I update the review no matter what further reaction I receive from the clinic. The viewers can make their own judgment.

I cannot recommend the Team at Tandartspraktijk Bartoklaan highly enough. My daughter and I have been patients of Tarik Duman, and my daughter was also a patient of Mohamed Attaliah, for many years. Visiting the dentist and orthodontist has always been a pleasure. They are professional and caring and I’m only sorry that we can’t take them with us when we move to the UK! Thank you for looking after our dental health so well!

Fantastic dentist. Normally I am very anxious about going to the dentist but Anett Wenzel and her team are both really professional and really friendly so it is a very calming atmosphere. I had a lot of work done there recently and they explained every step of the process in detail, so I was always informed and never surprised by things down the road. Really top class!