Temecula Creek Dental Care: Lau Kelcey in Temecula | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

BEWARE!!!!! I normally do not write reviews even if I receive poor or excellent service. But I could not let this one slip by

Being a Christian Man, I wanted to find a Christian Dentist in the Temecula area due to a bad experience I had with 2 previous dental offices. I discovered Dr Lau in Temecula who advertises a Christian symbol on his window and business stationary. I thought I was in good hands. I fell to realize some Christian people still have unresolved issues like holding grudges on their patients who miss appointments.

I am a Life insurance agent with a very hectic daily commute to Los Angeles. My office mistakenly made 5 appointment for me on the same day I had a dental appointment with Dr Lau. I was so distracted with this last-minute update and forgot to call Dr Lau office to reschedule which I have done so in the past.

This happens to all of us right.

I received a call from his receptionist Chris who was very rude and replied Dr Lau is upset at you because you missed your appointment and you left him waiting for you.

I tried explaining what happened with my last-minute schedule update and that it was not intentional.

The next day, I even made a personal appearance in their office and looked Dr Lau in the eye and told him I apologized and told him it was not intentional. I was able to reschedule my appointment for 3 weeks later.

I was advised prior to my appointment that one of my Molar rear teeth had and infection/bacteria and it needed a deep root to the bone cleaning and a new crown. Before being numbed with a local anesthetic, I ask the Dr to do another Xray to be sure. He assured me He was able to repair my tooth.

During the procedure I heard some loud grinding noise and did not realize he was griding my tooth away completely without my knowledge or consent. When he finished sawing my tooth away, I ask where my crown, he replied your tooth was cracked, and I was unable to save it. He then gave me a referral to his oral surgeon to have the tooth extracted. I was totally lost for words.

Afte leaving his office, I replied how much do I owe you for that, He and receptionist relied nothing.

I replied, I at least fill good about that,

HE REPLIED AT LEAST YOU HAVE SOMETHING TO FILL GOOD ABOUT. How rude. Not something you would expect from a so called Christian dental health care provider.

BEWARRE OF DENTIST WHO HIDE YOUR XRAYS BEHIND YOU WHEN SIITING IN THIER CHAIR.

While walking out the door he replied, you did not have an infection in that tooth just a cavity.

Dr. Kelsey Lau and his staff are kind, knowledgeable and worth the hour drive we make to see them! We’ve tried other dentists and left every time frustrated or overwhelmed by the amount of work they are claiming they need to do on our teeth. We won’t see anyone other than Dr. Lau, he is a wealth of knowledge in his field and his years of experience shows in how he conducts his office and our visits. His dental hygienists are all incredible as well! Our cleanings are always thorough and leave our teeth looking and feeling great! My husband and I can’t say enough wonderful things about Temecula Creek Dental!

Dr Lau is an incredibly honest dentist. Not only does my family love going to him but both my mom and sister travelled over an hour because of $3000-4000k worth of recommended procedures by dentist in their area. To their surprise, but not mine, they hardly need any of the recommended procedures. If you ever wonder wether or not your dentists recommendations are really need I would suggest seeing Dr Lau, you can be confident he will only recommend what is actually needed. Oh and his staff is amazing.