The Affordable Dentist Melbourne in Southbank | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Though I recognize that my original complaint of them being unable to reschedule my booking on the same day on short notice was not deserving of a 1* review, what was deserving of it was:
1. The patronizing customer support contractor they sent after me
2. The fact that when I called to cancel and ask the staff to remove their reply to my review in which they used my FULL LEGAL NAME, she actually started crying, told me I had ruined her and her staff’s lives and cost them thousands (a 1* review on one review site about a rescheduling issue on a 4.5* business is really not that powerful, actually), and asked me through tears to remove my review instead so my name would no longer be there definitely was. You doxxed my, your client’s, identity when I made a review through an anonymous account, forcing me to delete the negative review. This feels like an emotionally manipulative business practice.

I removed the review because I did sympathise with the staff member personally in regards to working in the service industry. I am sure she is lovely in real life, and she was over the phone initially, so I do feel bad for making her burst so. But your staff needs to be more careful in future, because someone unlike me, who kept proof of this interaction, would be able to report this Privacy Act breach to CAV.

I am keen to see your reply. This time, I have placed a 5* review so it won’t affect your rating negatively and “ruin your lives”. So please, save your tears.

Overall experience was average. On my first visit I had booked a consultation, unfortunately the dentist was busy so I was instead directed to get an X-ray and was told to book a date for wisdom teeth extraction, without any consultation. I was then charged $125 for the X-ray. When I got back and checked their website I realised that I was overcharged and should have been charged $99 only. I informed the reception who called to book my extraction appointment and they were nice to enough to include the $26 refund for my next visit. On my next visit, which is for my wisdom teeth surgery I was told that two wisdom teeth would cost $750 ($375 per tooth). After my surgery, I was then directed to do a scan for my teeth which I had assumed was included in the $750 fee, as I wasn’t informed about the additional fee for the scan. This scan ended up costing me an additional $250, which I did not account for. The staff were nice and the surgeon was good. However, I do think that there should be more transparency and better communication, so that expectations can be managed.

I was met with Vicky, this was the first time I got my teeth clean and scale here in Melbourne. Vicky was gentle I could not believe my own experience . My usual experience from the dentists back in my home country was.. wild. I would tensed up to 8 out of 10. But with Vicky it was only 2/10, perhaps it could be lower if I didn’t have anxiety. Vicky was also very informative with my mouth health/condition. Anyway I’d recommend this place and def would go back! Thank you for the lovely experience.