Thomas J. Poksay, DMD, Inc. in Novato | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I have been a loyal patient of theirs for several years now, and I can confidently say they are the best in the business! Their expertise and care have been evident in every visit, especially during the two root canals I had to undergo. Despite my initial anxieties, their friendly and comforting approach put me at ease throughout the entire process.

The staff is simply amazing! From the warm and welcoming receptionists to the attentive hygienists, everyone makes you feel like family from the moment you step in. The dentists are highly skilled and take the time to explain every procedure, making sure all my questions were answered.

The entire office exudes a sense of professionalism, yet it remains a warm and inviting environment. They truly go above and beyond to ensure their patients’ comfort and satisfaction. I genuinely look forward to my dental appointments, knowing I’m in the hands of such caring professionals.

If you’re in Novato and looking for a dental office that exceeds all expectations, I wholeheartedly recommend them. I’m grateful to have found such a fantastic team to take care of my dental needs!

1 star for his billing staff. Although, Dr. Poksay is a good Dentist however his billing staff has always been a battle. She always gives me an incorrect amount whenever I get ready to leave the office. The amount just keeps growing. At the begin of my treatment I was told a certain amount from her, then I’m told a higher amount even when they have taken money from my bank acct. When I asked her about it she had nothing to say as to why. Then when I asked why she has not submitted my bill to the insurance company, there was no explanation there either. I’m never told when they will take money out of my acct so I can make sure there is money in there. The INCONSISTENCY is what drives me crazy. Also, it is rude to talk to your co-worker in another language while you are asking questions. There was a lady in the office while I was waiting to go in and she was angry because she was disputing about her bill too and all she told her was “oh well”.

‘Price gougers’ and very bad customer service: stay away and be careful!
I came to this practice for a second opinion for a treatment recommended by my dentist in San Rafael. It turned out that Dr. Poksay charged my insurance at least $100 more than my dentist for the same treatment (X-rays, Oral exam and cleaning). Dr Poksay practice is supposed to refund my money and I have not received it after I followed up with his staff twice more than a month later.
I wanted to get explanation about the confusing bill, Dr Poksay staff did not seem to bother to explain and handle my concern. Also … they just let me wait for more than half hour after the appointment time.
I’m not happy and will not come back.