University of Bristol Dental Hospital in Bristol | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I tried to make an appointment in February 2022. I had to wait for a year to get one. When I went to my appointment in February 2023 I said I had pain in my tooth. I was asked numerous questions. I said Friday would be better for appointments as I could leave work early and not have to book it as holiday. During the questions the assistant called a supervisor over who was using his mobile phone. He seemed irritated he had been interrupted. I left and was confused as nothing had been don for the pain in my tooth. I then received another appointment which I wasn’t told about. It was on Monday morning so I had to book it as holiday despite the fact I had said Friday would be better. The person I saw even wrote it down. I again mentioned my tooth as they hadn’t done anything about it last time. He looked and said it looked like decay. They coated my teeth in purple liquid and told me about brushing etc. I had my teeth decaled which wasn’t a nice experience as both of the assistants kept complaining they couldn’t have the suction thing and the instrument in my mouth at the same time. The suction thing wasn’t sucking up any water because of the way the girl was holding it. but still nothing was done about my tooth so I asked why and was told they would leave it to preserve the tooth. I don’t understand how it would preserve it. I was told I would get another appointment and I haven’t had one. I was told they would see how my tooth was and could decide if I need a filling on the next visit. That was about a couple of months ago. I called the dental hospital and was told I had been discharged or closed which is odd as I was told I would get another appointment. I am disgusted with the service I received. Especially as one of the assistants was insistent I fill out an online survey to say how well I thought he had done. I would have been happier if he had resolved my issue instead of being pushed into doing a survey. I still have pain in my tooth.

We were given an emergency appointment for my husband .He was seen quickly and the whole matter was dealt with within 1hr 30 mins . The staff were pleasant ,professional and helpful . In particular I would like to say a Big Thank you to a porter named Glenn .He saw us when we arrived and helped us with our parking issue as we were rushing and quite stressed having travelled a long way. . He looked out for us throughout our time and even kept an eye out for our car . We have a disabled badge .
Many thanks to this kind , thoughtful person , you should be proud to have him as a member of your staff , I believe he works across sites

Excellent receptionist even thanked me for talking respectfully to them. Lovely people. Worth so much more than they deserve. I wish I knew the dentist name as she was lovely and only 6 months from passing out. She was lovely and so gentle and reassuring. So glad to be under her care. The extraction team were amazing I wish I knew his name as he and his senior was amazing. Please can someone put me on to them so I can personally thank them again. I was in so much pain