Varinos Dental Associates of Newburyport in Newburyport | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

STAY AWAY. If I could give 0 starts, I would. Hopefully my experience will save someone else the misery.

Doctors are great, but the office staff is horrendous. I called to ensure my insurance was in-network and my upcoming appointment would be covered (as it switched with the new year) and it was confirmed over the phone. I offered to provide my card number over the phone for an extra confirmation and was told it was not needed, they accepted the insurance and it was in-network.

I arrive to my appointment, work was completed then AFTER work is done, the front desk tells me that they don’t accept the insurance, it is out of network and they didn’t know that until seeing the card (which I provided before heading into the room for my filling) and that my total due TODAY was just under $200. I explained that I specifically called for confirmation ahead of time and they told me there was nothing they could do until they saw the card, and my total balance was due because I was out of network.

Without any other choice, I paid the charge and followed up with the office to let them know about my frustrating experience – Jessi was very responsive which is appreciated but not very helpful. I was then told that it was a patient responsibility to also call the insurance company to confirm, which I is totally reasonable, but I didn’t think it was necessary since the office had ALREADY confirmed it was accepted, and they never mentioned ‘hey you might also want to call insurance to double-check’.

Understood the work was completed I paid for it, but this is trickery and bad business practice. Not how you want to be treated as a patient. It would have gone a long way if the office accepted their behavior as not ideal, and made amends to meet in the middle somewhere, but nope just said it was my responsibility.

This was the final straw for me. I also had been rescheduled from a 2022 appointment that had been in the books for months and pushed into 2023 since the office was closed, had to ask more than once for follow up on quoted services, office is dingy, communication is poor.

Extremely disappointed. Dr. Kim gave me an implant when he should have referred me to a periodontist. Less that a year later it is extremely infected and having to be completely redone. I am in my late 20s, no underlying health issues. This is about a $10,000 procedure and there were multiple mistakes made along the way. I have been told that a more experienced periodontist would not have made those mistakes.

I’m sure he is fine for general cleanings but should not have said he can do a procedure he can’t. The office has basically said I’m out of luck and there’s nothing they can do. A huge waste of time, pain, and money.

Extremely disappointed in the practice. Was a patient there for years and so happy when they hired a new hygienist,Katie who is wonderful and the only regret I have about mine and my husband’s decision to leave the practice. They continued to up charge for a regular cleaning based on their coding system. Front desk and billing is always an issue. Would not recommend as we have had several bad experiences there.