Western New York Dental Group Depew in Depew | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Bad billing, after 18 months I’m still fighting with my insurance because their bill says “estimate” cost.
Went in for some major work expected it to be costly.
THEY NEVER TALKED ABOUT PRICE EVEN WHEN ASKED UNTIL I SHOWED UP FOR MY APPOINTMENT AND ASKED FOR 4700 CASH OR A 100 MISSED APPOINTMENT FEE.
I ended up sitting there for 45 minutes before I walked out and told them that because their policy is to reschedule if your 15 min late, I’m not paying a reschedule fee because the made me wait 30 after my appointment started and 45 after I walked in.

There is NEVER anyone at the greeting desk, employees OPENLY BLAME PROBLEMS ON OTHER EMPLOYEES SHORTCOMINGS IN FRONT OF PATIENTS.
OFFICE MANAGER WAS WALKING AROUND THE OFFICE WITH HER PHONE TALKING TO ANOTHER OFFICE ON FACETIME SO THEY COULD SEE EVERYTHING AND HELP HER FIX A TECH PROBLEM AND ALSO SHOWING AND EVERY ONE AND EVERYTHING BEHIND THE DESKS, VERY UNPROFESSIONAL AND EXPOSING

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Behind the admin. department, the medical staff is very good. But let me state, this is the absolute worst billing dept. I’ve ever seen! Their records are confusing, don’t match your paymts made, you get bills in the mail with conflicting amounts due and they can’t explain. They threaten to cancel your appointments if you don’t pay 100% of your bill but you can’t get through to anyone on the phone to explain why you still owe when they told you at office you’re all paid up. Very unfriendly people in billing as well. When you ask them to explain a bill that you already paid upfront at the desk before your appointment, they just say, “if you don’t pay up, we’re canceling your appointments. SO frustrating! I’m in the middle of having implants done but can’t deal with the unprofessionalism and threatening nature of that admin department! I’m looking for a new place to go.

I never was ever treated as well in the dental office as I was in there it was the best place to take your kids or even for yourselves ago they were gentle and never hurt once I enjoyed going to this dentist and I’m going there again in June I’m going to have them make me a set of dentures these people are the best my doctor I’m not sure how to pronounce her name helfur I think that’s the way you spell it she was the best doctor I have ever gone to I will always recommend this place for dentures or for their teeth to be pulled or their teeth to be clean whatever they need as far as dental Care the Western New York dental in depew are the best not maybe but they are the best I have no pain whatsoever I had a tooth pulled and didn’t feel a thing it is a clean place the people are very friendly and I enjoyed my visit with them