Wiregrass Smiles in Wesley Chapel | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Unprofessional and Unhygienic Experience

I had a very disappointing experience at Wiregrass Smiles. I scheduled an appointment with the understanding that my recent X-rays from another dentist would be accepted, making my consultation free. Upon arrival, the front desk staff was friendly, but things quickly went downhill after I was taken to the exam room. The room was unclean, with markings on the wall, clutter around the computer, and rust on the chair. It looked very outdated. Worse, I cut my leg on a loose piece of metal when trying to sit in the dental chair. I had to ask the nurse to bring me a cotton ball with alcohol in it. She obliged aft er it old her I cut it on the chair but the nurse didn’t ask how it happened or check the chair to prevent it from happening to others.

Next, they insisted on taking new X-rays, despite me having recent ones. When I mentioned this, one staff member rudely said, “Look, bud, you have two options: get new X-rays or we won’t treat you.” . We have to use our own X-rays legally and for insurance purposes. Neither of those stamens are true. Also, this was contrary to what I was told when booking the appointment. After some back-and-forth, they suddenly decided they could use my existing X-rays, but by then, I had already lost trust in their competence.

To make matters worse, I ended up sitting in the chair for over an hour without ever seeing the dentist. When I went to the front desk to ask what was going on, there was no one to be found. Finally another staff member casually told me she would let them know I was leaving but didn’t offer to reschedule or explain why the long wait. The lack of cleanliness, professionalism, and respect for patients’ time made it clear that this office does not prioritize patient care or comfort. I would not recommend Wiregrass Smiles to anyone.

I’m actually really shocked at how good the reviews are here. I used to go to another dentist office in Tampa that was 100x’s better.
At this office, they are not very communicative and don’t make you feel super comfortable. I asked the doctor to wash his hands before working in my mouth because as a nurse when we enter our patient rooms we wash our hands in the sink of the room. Luckily, the hygienist who did my cleaning did, so huge shoutout to her and she was also very nice and comfortable to be with! Anyway, he proceeded to say “I already did” instead of making me feel comfortable and just doing it. In addition, when my filling appointment was made a few days ago they told me all 3 would be done. When I got there again today, for starters, my appointment was not showing up in their system and luckily they were accommodating and fit me in but they did not tell me I was only getting 2 fillings and that I would have to come back. They are not communicative whatsoever! I had to find these things out by asking out of pure confusion. Seriously terrible experience. Never coming back. All I have to say is please advocate for yourselves! And again, bright side, 2 people were very nice, my hygienist and the assistant with the red hair.

Went for a consultation on cosmetic dentistry. Got told no but was given a run down of other issues. the visit was supposed to be free but I got bamboozled to pay $59 because my insurance wouldn’t cover it!!!!! When I walked in they immediately as for ID and my central card. I also let the office assistant know that I already have a dentist.

I was told we take a couple x rays and there’s no charge!!!! I was told how much of a horrible job my current dentist did and was gifted a print out of $2,000 out of pocket for other services when my current dentist told me that my teeth were fine.

They are crafty with the sales pitch. They speak to you as if you will always go with them. As I was given a sheet of procedures for other things than the cosmetic dentistry I went there for. I will not be returning there because they were dishonest about the consultation being free when they knew that I spray had a dentist. SMH!