Quinte Mall Dental in Quinte West | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

I am new in the town of Belleville and I was looking for a dental care to continue my treatments. So I booked an appointment with dr. Miranda. The moment I arrived the door was closed and there is a note saying you need to knock and wait. I knocked 3 times. And then I waited outside because I did not want to be rude and knock again and again. Nobody heard me and I received an email saying I was 10 min late, so I knocked again and the receptionist opened the door, she seemed to be angry, she didn’t look at me at all, even to say hello/good morning, not friendly not welcoming, she gave me an attitude. I was not finding my insurance card to give to her and she were very impatient, also when she asked my postal code I told her I would check on my phone because it’s new and I don’t know by memory. I could see in her face she didn’t like it, she was very very rude and impatient with me. Maybe because my English is not very well, and she is not prepared to serve customers that doesn’t speak her language fluently or doesn’t have everything ready for her. Dr. Miranda and her assistant were amazing, very professional, friendly and welcoming, she is so caring, she explained me everything that needed to be done so I booked a cleaning. Today I went to the office again and unfortunately this time I was 5 min late, because by the time I was leaving home my baby 3 months old started crying, I had to calm her first. Then the receptionist called me and I was in the elevator. She opened the door and she didn’t say hello, nothing. She just said “sanitize your hand and fill the form” very rude. The hygienist were amazing, she did a great job, and I will go back every 3 months to do the cleaning with her.

I am very disappointed with the receptionist. I was not expecting to receive this attitude, I am very sad and I felt discriminated. I will go back to continue my treatments just because Dr Miranda were amazing with me, also her assistant and the hygienist. I would give 10 stars for them if I could. They are very trustful. It’s very hard to find a good Dr and hygienist, and I finally found it. I am not writing this review to not recommend this place, the opposite, if you really need a great dental care book with Dr Miranda, but I am writing this review to tell my personal experience regarding to the customer service I received.

My family & I have been going to this dentist for as long as I can remember. All the workers are so kind and patient. The receptionist always have welcomed my family & I with open arms. And never have failed to put a smile on our faces.

Dr Miranda is always so gentle and so are all the other Hygienists. I can’t remember a time I have left without a smile. I have never been poked or hurt in anyway during a cleaning etc… They always have such amazing Commucation with there clients. Always have little conversation with ther clients before, during and after their appointments. They always walk you threw what there doing weather that’s during a filling, cleaning etc..

This dental office always puts there clients/clients family’s first. They have a little play center for kids in there office. Aswell as a TV for entertainment well clients wait for there appointments (never a long wait). And for the kids they always have a little treasure chest with little toys as a reward for being well behaved.

I would HIGHLY recommend this dental office. The photo I put below is from 2011 it is now 2022. And I had been going to this dental office even before that photo was taken. I am now 14 and proud to be a client to this dental office.

Thank you Dr Miranda and all the other workers for showing such great hospitality and kindness to my family & I threw all these years. Keep up the work!!

My apologies for any spelling mistakes

Sincerely,
Lily-Nicole

Dr. Miranda is always up front about her services and costs. She takes time to explain the reasons for services being suggested and ultimately allows her patients to make an informed decision about their oral health care. She is honest, fair in her pricing, and caring. Her team is friendly, approachable and flexible with your scheduling needs. Priority work, breaking up services into multiple cheaper appointments and payment plans are available to clients along with direct billing to insurance companies. I have been a patient for over 13 years and have now referred my family over because of how happy I am. Thank you to the Quinte Mall Dental team for continuing to improve and bring great service to patients.